Renewable/Energy Leader

Mark K. Gray

***** ***** ******, *******, ** ****8

H: 773-***-**** C: 773-***-****

******@***.*** *********@***.***

OPERATIONS MANAGEMENT / ENGINEERING / PROJECT MANAGEMENT

A high-impact operations leader, with a successful background of implementing and managing technical projects in multiple industries. Especially skilled at making continuous improvements in efficiency, teamwork, quality, productivity and reliability. Proven capacity to solve complex problems -- designing workable strategies and leading successful solutions from concept to completion. An excellent developer of employee and managerial talent -- building organizations that achieve results beyond requirements and expectations.

Extensive professional skills and experience, including:

• Driving Continuous Process Improvements

• Hiring, Training, Motivating & Team Building

• Implementing Safety & Quality Programs

• Strategic Planning, Budgeting & Forecasting

• Maximizing Customer Satisfaction & Retention

• Over-Achieving Financial Objectives

• Using “Root Cause” Analysis Methods

• Managing Complex Business Projects

• Maintaining Equipment & Other Assets

• Cutting Costs & Boosting Profits

Professional Background

Exelon Senior Contracts Leader, Construction & Maintenance Oakbrook, IL 2005 – 2007

• Directed and guided teams towards successful completion of projects generating a cost savings of nearly $650K

• Established goals, managed and allocated resources effectively on infrastructure projects that reduced repair backlog by 11%

• Simultaneously managed another senior leadership role in order to develop and implement a short term resource allocation plan

• Implemented improved coordination installation steps which reduced bottlenecks resulting in a municipal multi-million project being completed 3 days ahead of schedule and 7% under budget

Sprint Technical Projects Leader Bolingbrook, IL 1999 – 2005

• Created a high performance team to train other departments and reduce the amount of errors on completing the federal requirements for wireless number transferring

• Identified the source of sudden increases in operating expenses and reduction in customer satisfaction; implemented procedure and job restructure changes resulting in a 18% decrease in operating expense and 5% improvement in customer satisfaction

• Developed and implemented a new faster version of training business account representatives on resolving preliminary technical issues. The guidance and training improved overall customer satisfaction results, particularly in the areas of knowledge and hold time

American Red Cross Disaster Services Volunteer many locations 1998 – 1999

• Identified a pattern of misuse of financial vouchers for disaster victims, as a result I implemented a formalized approval process that virtually reduced voucher misuse down to 0

Mark K. Gray – page 2 (Professional Background, continued)

Pacific Bell Operations Manager San Francisco, CA 1997 – 1998

• Implemented and created better team building amongst technical sales specialist by reorganizing the department by industry code

• Resolved technical sales specialists resource gaps by having specialists cross trained in voice and data products which decreased monthly customer complaints from 20 to approximately 5

General Mills Production Manager Lodi, CA 1995 – 1997

• Identified key production operating inefficiencies and implemented improvement changes which decreased changeover time by nearly 23 minutes

• Improved packaging efficiency levels by modifying and implementing a procedure sequence for achieving the correct heat level for specialized equipment, resulting in an increase of 2400 cases/shift from 1300/cases per shift

Kraft General Foods Corporate Project Engineer Glenview, IL 1991 – 1993

• Successfully managed multimillion dollar capital intensive project and implemented a new line of never before used smart devices that generated a cost savings by freeing up 6 maintenance personnel to address other maintenance backlog issues

• Successfully directed and delegated the installation of a new re-sealable packaging project which completed 5 days ahead of schedule and 7% under budget

• Simultaneously and successfully managed multiple corporate projects valued at more than $25MM at multiple locations in various stages from walk through to startup

Hercules, Inc. Facilities Engineer Radford, VA 1988 – 1991

• Integrated and implemented various applications to modernize an existing production system which generated a cost savings of $500K

• Procured, modified and installed new equipment separators in order to reduce product variation and delays. As a result product defects reduced by 19% and production efficiency improved by 21%

Tennessee Valley Authority Electrical Systems Engineer Hollywood, AL 1987 – 1988

• Generated and implemented a more efficient way of trouble shooting critical control room instrument devices by creating a new checklist for instrument calibration. As a result we successfully met and passed the deadline and requirements of the Nuclear Regulatory commission

Education & Training

Power Engineering Certification, Illinois Institute of Technology, Chicago, IL, 2010

Environmental Sustainability Management Certification, Illinois Institute of Technology, Chicago, IL, 2010

Master of Business Administration, University of Michigan, Ann Arbor, MI, 1995

Bachelor of Science – Electrical Engineering, Tennessee State University, Nashville, TN, 1987

Network Security / IP & Telephony Certifications, DePaul University, Chicago, IL, 2003

Additional training in leadership skills, food processing (GMP’s), inventory management systems, maintenance management systems, telecommunications wireless infrastructure systems, able to read, write and speak beginning to intermediate level of Latin American style Spanish

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