Having 7.1 years of experience in the implementation and Administration of Windows Servers and Messaging solutions using IBM Lotus Domino
Effectively implemented IBM Lotus Domino Messaging Solutions
Effectively implemented IBM Lotus Domino Sametime Server on VMWARE
Effectively implemented IBM Lotus Traveler Server on VMWARE
Effectively Upgraded IBM Lotus Domino Messaging Standard server V 8.0 to IBM Lotus Domino Collaboration Suite V 8.5.2 and V 8.5.3
Effectively implemented Cisco Iron port C160 for Spam Solutions
Extensive experience in Domino Administration
Experience on Planning the New infrastructure and Configuring IBM Lotus Domino Server on Windows based server operating system and RHEL
Experience on Windows Server 2008 R2
Knowledge on Red Hat Enterprise Linux
Knowledge on Design Patterns and UML
Working Experience in ITIL Process
Sr Team member with good interpersonal skills and the ability to work with team.
Working as a Domino Administrator in IBM India Pvt Ltd, Chennai from Feb-12 to till date
Worked as a Domino Administrator in MSN Laboratories Ltd, Hyderabad from Aug-07 to Jan-12
Worked as a System Administrator in CAD World (India) Pvt. Ltd, Hyderabad from Jun-05 to Jul-07
B. Sc in Botany, Zoology and Chemistry (BZC) from Osmania University, Hyderabad, A.P
IBM Certified System Administrator - Lotus Notes and Domino 8.5
IBM Certified Associate System Administrator - Lotus Notes and Domino 8.5
Microsoft Certified Technology Specialist (MCTS ) Active Directory
ITIL V 3 Foundation Certified ( IBM Internal)
Win 2003,Win 2008 R2 & RHEL
Client OS: Windows 2000/XP/2003,Vista and Windows 7
Networking Protocols TCP/IP,DHCP,DNS,DDNS,SMTP,NRPC
IBM Technologies IBM - Lotus Domino and Notes R8.x Platforms, Lotus Symphony, Same time,
Traveler server and Lotus Quickr.
Virtual Technologies VMWARE
Hardware Technologies IBM X3650,IBM X3650 M2, IBM P5,Dell R200 Servers
Storage Technologies IBM DS 3200 and Netapp FAS2020, FAS2040
Spam Technologies Cisco Iron Port C160
Firewall Technologies Fortigate100A and 310B
Company: IBM INDIA PVT LTD 2 Feb to till Date
IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others.
Client: Henkel Germany
Henkel holds globally leading market positions both in the consumer and industrial businesses with well-known brands such as Persil, Schwarzkopf and Loctite. Henkel Head Quarter in Germany has more than 47000 employees worldwide and counts among the most internationally aligned German Based companies in the Global Market Place.
Role and Responsibilities:
Provide Notes / Domino Admin Support, servicing a Global Notes / Domino messaging, and collaboration environment, within an international, multiple domain of Domino servers and 40000 + users and 200 + Domino Servers, Centralized IT Server Support Team.
Administration of all the Lotus Technologies like Domino, Sametime Entry, Lotus Traveler, Lotus Quickr, Domino Support for Blackberry servers
Configuring the event generator for the mail server and Implementation of the E Mail Policies.
Administration of mail disclaimer third party tolls like IQ suite
Administration of customized tools for Domino administration as per the client architecture
Responsible for all the RFS (Request for services) activities.
Responsible for Installation, up gradation of all Lotus collaboration technologies
Handling tickets/calls for any kind of Domino and notes issue.
Responsible for Troubleshoot and resolving the Mail routing and replication issues.
Create online scheduled server archiving for selected users, troubleshoot mail archiving, including synchronizing documents and rebuilding archive profiles.
Mail Box and Database corruption issue and Issues related to Mail + DB ACL.
Taking care of day-to-day technical operation as per defined SLA.
Mail File + Database backup and restore.
Performing Domino Maintenance task and notes admin tasks.
Certlog.nsf, Names.nsf, Admin4.nsf and Log.nsf Database check and corruption issues.
Queue clearing in case if Hugh Attachment’s
Calendar and free busy schedule issues
Cluster Replication of Mail Server and Database Server Issue
Troubleshoot and resolving the room and resource issues.
Performing daily backup monitoring.
Monitoring Mail Queue, Mail Tracking and Log files
Review the server’s logs and rectify the errors.
Monitor Disk space, Processor Utilization, Network Utilization related to server
(Can be done by Monitoring software)
User level Disk quota /Mailbox size modification.
Password recovery / digesting of User's ID
Register new notes users, group modifications, user re-certifications, modify program documents, assist users in creating mail rules, modify notes.ini file configuration settings.
Compaction of Mail file and Domino Databases.
Mail and Calendar Delegation
Implementation of Patch, Fix Pack and Hot Fix on Domino Server and Collaboration technologies.
Handling the IBM PMR for Lotus Domino Server.
Creating and submitting RCA for the high severity Issues
Company: MSN Laboratories Ltd India 13th Aug 2007 to 28th Jan 2012
MSN Group is one of the fastest growing manufacturers of Active Pharmaceutical Ingredients (APIs) and finished dosages in India. Established in the year 2003, MSN Group comprises of four API manufacturing plants, one finished dosage facility and a dedicated Technology development center. MSN Group management comprises of top notch professionals, with extensive experience in synthetic chemistry, process engineering, quality, Information Technology, SCM, marketing, regulatory requirements and environmental safety and a proven track record in pharmaceutical industry. Thriving on the platform of innovation and excellence, we have grown into a successful and profitable enterprise with a portfolio covering all the major therapeutic range.
Role and Responsibilities:
To provide IT Infrastructure solutions and Technical support to end users
Daily management, analysis, troubleshooting and monitoring of Lotus Notes 8.5 mail files/users, including
Daily monitoring of critical server tasks, analysis & problem resolution of log files miscellaneous and
mail routing events views, available disk space errors, multiple mail. Box’s for dead mail,
Calendaring & scheduling issues, etc.
Register new notes users, group modifications, user re-certifications, modify program documents, assist
users in creating mail rules, modify notes.ini file configuration settings.
Iinstallation & Configuration of Lotus Notes, Create Local Replica on Remote systems.
Installation & configuration of Blackberry devices over lotus domino platforms and troubleshooting
Troubleshoot and resolve server crashes, open PMR”s with Lotus, including submitting NSD files for analysis.
Rebuilt Notes Archive Server using Remote Desktop Connection.
Create online scheduled server archiving for select users, troubleshoot mail archiving, including synchronizing documents and rebuilding archive profiles.
Upgrade Lotus Domino server and clients from Old version to Latest version
Install and Configure Lotus Same time server and Integrated with Lotus domino mail server With DWA integration of sametime access.
Install and Configure Lotus Traveller server and integrating the Lotus mails in to Windows Mobile 5.5, 6.0. Symbian,android, Apple mobile devices
Install and Configure Lotus Quickr standard server and Create the appropriate Places and assign Permissions to access data.
Install and Configure Domino Cluster Servers and Run/analyze Cluster Report showing
Primary mail files.
Secondary responsibility for Iron port Administration
Checking log files and mail boxes for all the users
Mail Server Administration process (Adminp) issues.
Solving Authentication and Authorization issues.
Customization of ACL OF all databases.
Checking log files and mail boxes for all the users.
Monitor waiting and held message counts
Run compact, fix up and updall Tasks on Notes databases.
Clean-up replication/save conflicts.
Taking Backup of critical databases/files and verified.
Review, approve, and process Adminp requests.
Assisted in Password Checking and Password Digest Clearing.
Monitor the operation of the Notes/Domino environment & systems to ensure status of email & applications.
Review Server logs and rectify the errors.
Identified and resolved complex Lotus Notes/Domino problems utilizing structured troubleshooting methods, techniques and tools, including Domino Designer.
Responsible for implementing and supporting Lotus Notes/Domino environment and ensuring Domino servers are secure, accessible and available at all times.
Company: CADWorld India Pvt Ltd. Hyderabad Jun- 2005 to July-2007
As an approved Autodesk Training Centre (ATC), Cad world meets the demanding standards specified by Autodesk, the company that develops AutoCAD. We offer courses to users across a range of levels, from beginners through to advanced.
• Monitoring & maintenance of Windows servers.
• Maintaining and Management of Groups and Creation/Deletion/Modification of Persons.
• Administration of 200+ workstations with Windows XP, 2K
• Installation, Configuration and trouble shooting for All CAD, CAM. CAE Software’s
• Trouble shooting of desktops, Laptops and HP Printers
• Installation and Maintenance of Network as well as Local and Network printers
• Symantec Antivirus installation and up gradation.
• Installation& Maintenance of Antivirus software.
• Ensure timely provisioning and support for internal users’ services.
• Ensure the handling of daily routine tasks; monitoring, backup, provisioning, answering phone calls.
• A follow-up escalation until problem is solved.
• Ensure continuous and proactive patch updates, and security hardening.
• Formulate proper documentation procedure and data repository for daily operations.
• Ensure proper staging and configuration of new PCs / servers / devices.
• Provide Technical support to Remote users, using remote tools.
• Prepare & submit major incident reports, outage reports, and MIS reports.
Some of My Project Experiences:
Project MSNLABS, Hyderabad.
Year 2011 August
Technologies HPLC and GC Systems Software's for USFDA Audit
Role Technical Support Engineer
Implementation of 21 CFR Rules and USFDA Guidelines for MSN Group of Companies, Installation and Configuration of HPLC and GC Systems Software's
Project MSNLABS, Hyderabad.
Technologies Implementation of Domino 8.0 on RHEL 5 / IM on windows 2003/ Trend IMSS on 2003Server
Role Domino Administrator
Installation and Configuration of Domino 8.0 on Red hat Linux ES 5, Domino Sametime 7.0 (Instance Messaging) Server on Windows 2003 Server, Installation and Configuration of IMSS 7 for Lotus Domino Server as Spam Solution. All the Users of MSN Can use Instance Messaging for Chatting. Configuring Local Archive to all the Desk top Users and Local Mail Replica, Archive To all the Users who are Using Laptops and Desktops
Gender & Marital Status : Male & Married
Languages Known : English, Hindi &Telugu
Willing to relocate : Yes
Hyderabad: (Krishna Gunnala)