Customer Service Years Experience

Summary

• * years experience in flexible and responsive customer service environments.

• Strength in communication with clientele and handling of incoming calls.

Professional Experience

Mokara formerly Watermark Hotel and Spa-

Food and Beverage Outlets Refreshment Center Clerk San Antonio, TX, August 2010-current

• Self starting on restock and replenish sundries within guests’ rooms in a timely manner

• Updating items and get credit for products returned to purchasing

• Post, by computer, charges to client’s accounts

• Filing paperwork for records

• Communicate to other attendants with issues of guests’ rooms

• Developed inventory spreadsheets in Word Perfect 2007

• Emailing through Outlook on status of rooms

Food and Beverage Outlets Server February 2010 – July 2010

• Greeted and served guests privately in their rooms

Food and Beverage Outlet Dispatcher February 2008 – July 2010

• Typing for projects managers assigned including some dictation.

• Converse with clients about their requests

• Print paperwork for Private Dining and Ostra, operating and maintaining an office printer

• Order supplies for both office and Private Dining.

• Design document and track menu changes and specials using Microsoft Windows Word.

• Research on the Mozilla Firefox for in-depth information on menu items or events downtown

• Resolve issues with guests with their order or their stay to maintain satisfaction with customers

Hawkins Personnel Group San Antonio, TX, January 2008

American Funds Group

• Temp Job worked in mail room of one of their clients for three weeks.

Nine Lives Books Sales Associate San Antonio, TX, 2005-2007

• Buy, sell, process and monitoring/maintaining stock for bookstore.

• Self start projects to sale in assigned sections

• Greet walk-ins, assisting customers find items and answering the phone appropriately

• Research for titles, authors, and prices through the Internet

Education

Bachelors of Fine Arts, University of Texas at San Antonio 2002-2005

Key Skills

• Ten-Key

• 44 wpm

• Experience with Word Perfect 2003, and 2007 (including Mail Merge) on Windows XP, Mozilla, Internet Explorer, Excel, Access, Outlook, and PowerPoint 2007

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