Customer Service Professional

*** *. ******* ****. #8-213-***-****

Los Angeles CA 90020 **********@*****.***

Lazeena Shallwani

Summary of Qualifications

Bilingual (English/Spanish), customer service professional with diversified experience. Excellent communication and problem-solving skills. Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas. Proven relationship-builder with unsurpassed interpersonal skills. Take great satisfaction and pride in seeing results and positive impact on the customer/client. Cooperative, polite and hardworking. Ability to display exemplary performance (leadership, time management, multitasking, administrative).

Education

September 2010-December 2011 Los Angeles City College

January 2011-February 2011 GED Preparation and Certificate ICDC College

February 2010-December 2010 ICDC College (Alcohol Drug Counseling program)

Professional Experience

December 2009-November 2011 Child Care

Babysitter

Cared for a newborn by maintaining a safe environment, bathing, dressing, nurturing and feeding the baby.

September 2008-December 2009 US Bank

Teller

Tasks include processing transactions such as cash withdrawals, deposits, money orders, cash advances, bank checks, sales, answering phones (heavy), escorting customers to their safe deposit box and helping my manager and banker with paperwork in the platform. Opening and closing the bank.

November 2007-September 2008 State Farm Insurance

Office Representative/Agent

Licensed to sell auto, fire, and life insurance. Processed claims, gave quotes and met with clients. Provided excellent customer service in person and on the telephone. Some tasks also included filing, faxing and processing payments.

September 2006-April 2007 Wells Fargo Bank

Teller

Great experience working with Wells Fargo. Tasks include processing deposits, withdrawals, cash advances, cashier’s checks, money orders, answering phones, sales and assisting customers such as escorting them to their safety deposit box.

References available upon request

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