Project Manager Management

DAVID M. PUGMIRE

801-***-**** * email: *************@*****.***

CAREER SUMMARY

Software development executive with unique blend of cross-functional business experience. Expertise in agile methodologies, enterprise application development, project and product management, business process management (BPM) and records management. Innovative strategist able to lead and collaborate with onsite technical staff and international teams. Understands customer needs and drives technology advances leading to business improvements.

PROFESSIONAL EXPERIENCE

Fidelity Investments Systems Company Salt Lake City, UT 1996-2011

Vice President, Engineering, XTRAC, LLC (2009-2011)

Led transition from internal operation to commercial software organization. Directed product engineering, new feature development and product delivery.

* Implemented Agile/Scrum development methodology to onsite teams yielding significant quality and productivity gains. Met planned scope, schedule and budget following launch of new methodology product releases.

* Deployed Agile/Scrum methodology to offshore team in India. Synchronized efforts of entire U.S. and international engineering organization and provided more frequent delivery of updates.

* Identified key talent and grew development organization by 50% in six months to create new product line.

Vice President, Application Portfolio Manager (2007-2009)

Directed all aspects of internal development, marketing, quality, test, support operations and customer relationships for enterprise-wide work flow, business process management (BPM), and records management application used worldwide, 24x7 by over 25,000 employees and external business partners. Directed annual budget of $20 million, and 90 employees including teams in Salt Lake City, Boston, Ireland and India. Oversaw patent application process and provided interface between engineering and legal department.

* Achieved production up-time of 99.995%.

* Implemented image acquisition and records management functions to meet compliance requirements with SEC and Sarbanes Oxley.

* Created real-time monitoring dashboard to facilitate more effective scheduling and decrease labor expenses.

* Sponsored implementation of automated testing resulting in increased quality and a reduction in total test regression time of 25%.

* Led efforts to build thin client using offshore team in Ireland, resulting in a reduction of $1.5 million annually in desktop deployment costs with thin web client.

* Conceived and implemented an internal customer governance board to direct strategy and funding for internal product which led to increase in customer satisfaction score from 3.1 to 4.5.

* Launched program to engage customers in regular discussion to ensure clarification of product direction and increase customer satisfaction.

* Grew internal customer base from 9 to 11 business units and increased user base by 20%, including first external use of XTRAC.

* Implemented international use of product, enabling transition of back office processing to offshore facility in India. Efforts resulted in significantly decreased labor costs. Implementation occurred with no loss of processing time.

Vice President, Development (2004-2007)

Oversaw all aspects of XTRAC development and deployment. Key member of firm-wide architecture team that influenced overall direction for infrastructure.

* Created new feature releases facilitating deployment to largest business unit, increasing user base by approximately 8,000 users.

* Implemented standardized formal release processes, review and signoff of release readiness, which improved customer satisfaction, increased product consistency and improved quality.

* Spearheaded implementation of 32-member offshore development and test team in India. Achieved ongoing annual savings of $6 million.

* Led reimplementation of architecture from vendor-based product to open-source tools reducing licensing fees by $1 million annually and increased capacity threefold.

* Developed server and client “cookbooks” to provide patterns and fundamentals for developers. Program reduced on-boarding time for new employees and ensured consistency in product development.

* Led creation of standard web services API to increase the ability of business units to integrate business applications, resulting in reduced data entry errors, processing effort, labor and time to completion.

Director of Development, XTRAC Client (1999-2004)

Led all aspects of client development. Defined and implemented GUI style guide to standardize client applications.

* Provided on-time delivery for each product release.

* Conceived and guided strategy to create incremental application improvements, significantly increasing customer satisfaction and more rapid delivery of desired features.

Director of Development, ProphetCenter Research Program (1996-1999)

Directed team of 12, annual budget of $2.5 million and all aspects of software development program from initial conception through completion. Led staffing, project scheduling, architecture oversight, project processes and standards, development, cross-team coordination and final preparation for delivery. Utilized Microsoft back-office technologies including IIS, ASP, MTS, and MSMQ with Java as the primary development language.

* Directed creation of key technologies in workflow and telephony integration. Prototyped ideas were adopted and incorporated into Fidelity.com.

* Applied for and received $8 million tax credit for fundamental research efforts.

Experience prior to 1996

Hewlett-Packard California and Colorado

Program Manager

Led all marketing, R&D and program management for a software process management product.

* Key strategist in transitioning technical support for product no longer in alignment with corporate goals. Conducted negotiations with third-party vendor to ensure appropriate handoff of support to achieve customer satisfaction. Program eliminated on-going expense to HP during a shift in corporate strategy.

Project Manager, Software Engineering Systems Division

Led R&D project teams which developed object-oriented products. Investigated feasibility of products, developed project plans including resource requirements, schedules, methodologies, metrics and quality goals.

* Developed and provided on-going support of data collection tools used to measure attainment of corporate quality goals. Tools delivered to meet an aggressive delivery date.

Software Support Manager, Corporate Engineering

Led staff of systems support and systems administration professionals providing on-line and off-line support for R&D software community. Supported tools were drawn together from internally developed, public domain and third-party sources.

* Prepared and presented recommendation to senior management regarding utilization of disk space. Adoption or recommendation reduced capital expenditures by 40%.

Software Development Engineer, Corporate Engineering

Evaluated, procured, implemented and conducted benefit analysis of PC-based third-party tools. Created bundles of tools tailored to different classes of users. Organized and promoted tools, developed and delivered training and conducted follow up studies to determine effectiveness of tools.

* Led initiative to increase adoption of software tools and methodologies. Program led to 80% success rate in tool adoption.

Product Marketing Engineer, Personal Software Division

Co-developed and implemented groundbreaking third-party developer program. Promoted independent and sponsored development, technical support, creation of tools and product purchase for resale. Provided product marketing for accounting, graphics and database applications.

* Negotiated international and US resale contracts opening new markets and driving PC sales.

Senior Cost Accountant, Data Terminals Division

Led divisional semi-annual physical inventory. Prepared, trained and supervised inventory count and assigned final valuation to $30 million inventory.

* Introduced technology to reduce inventory count time by 60% and valuation period from three months to three weeks.

Office of Congressman George Hansen Washington, DC

Legislative Assistant

Corresponded with constituents and interfaced with government agencies.

* Selected for special assignment to evaluate and procure database and correspondence management system.

EDUCATION AND PROFESSIONAL TRAINING

Brigham Young University, Provo, Utah

MBA, Marriott School of Management

* Instructor for intermediate micro-economics

Bachelor of Arts, Economics

Software Engineering Series, Hewlett-Packard

Certified Scrum Master

COMMUNITY SERVICE

Board of Directors, National Multiple Sclerosis Society, Utah Chapter 2005-2008

Team Captain Fidelity MS 150

* Recruited largest ever Fidelity MS 150 team

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