Project Manager Customer Service

Rajesh (Raj) Kapadia

** ******** **** ***: 609-***-**** (Res.)

Plainsboro, NJ 08536 Cell: 908-***-****

E-mail: ********@*****.***

Technical Sales Executive | Sales Engineer | Product and Marketing Executive

An accomplished, dynamic, result oriented and well diversified individual with work experience in a variety of fields, such as, telecommunications, computers (software and hardware), semiconductor, electronics, aerospace and defense, chemical, academic and research and development. Have interfaced heavily with Senior Management, Vendors, and Clients, and well versed in Negotiation, Presentation and Inter-personal Communication skills.

QUALIFICATION HIGHLIGHTS

. Technology Sales . Account Management . Project Management

. Telecommunications . Sales Engineering . Product Management

PROFESSIONAL WORK EXPERIENCE

Penn Mutual Insurance Co., Edison, NJ 9/2010 – 1/2011

Financial Representative: Was responsible for sales, marketing and customer service for financial and insurance products.

ALLSTATE Insurance Agency, Edison, NJ 2/2008-8/2008

Senior Producer: :was responsible for ales, marketing and customer service for auto, home and other insurance products.

CITIGROUP, New Brunswick, NJ 4/2006 – 2/2008

Financial Advisor: Financial Planning, Portfolio Management and Analysis, Wealth Management, Sales of Financial products and services. Obtained FINRA Series 7, 63, 65, Life , Health, Property and Casualty Insurance License.

AT&T, Bedminster, NJ 8/1987 - 3/2006

(A) Product Manager - Local Telecom Services – 6/2001 – 3/2006

Product Life Cycle Management, introduction of new services, pricing and profitability management of existing products/services and features, end-to-end product development cycle management, analytical modeling, strategic planning/financial analysis/decision modeling, forecasting and budgeting.

(B) Technology Consultant - Marketing and Research - 8/1987 – 5/2001

Prior to the product management position described above, was involved in a variety of projects in the Research and Development Environment in AT&T Labs (previous known as Bell Labs) for almost 14 years.

Software and Hardware Acquisition, Installation, Training and Testing

Technical Writing, Product and Project Specifications Writing and Review

Software Development, Testing, Debugging, Training and Documentation

Rapid Prototyping, Service Simulation, Consumer Experimentation and Testing

Project Management, Team Building, Project Control, Scheduling and Budgeting.

Product Testing (Global LD Telecom Products and Services), Market and Technical Trials

Emerging Technology Applications, Brain Storming for New Product and Service Ideas

Business Process Improvements and Restructuring, Productivity Improvements

Marketing Research, Vendor Management, New Product Introduction Planning

McDonald Douglas), Mesa AZ 3/1987-8/1987

Consultant (Project Co-coordinator)

Conceptualized, designed, developed, and implemented a plant wide on-line real time spare parts ordering system for the US Army Apache Helicopters.

Motorola Inc., Phoenix, AZ 9/1984 – 3/1987

Manager-Business Planning

Developed annual operating plans and five year strategic plans (business plans, marketing plans, and MIS plans) for the semiconductor sector of Motorola. Also deployed a competitor intelligence system. and served as the forecasting economist for the business sector.

Grain Processing Corporation, Muscatine, IA 7/1981-9/1984

Manager, Marketing Planning and Research

Conducted numerous market research projects, designed and developed Marketing Information System, served as the Chief Economist for the corporation and acted as project manager for many merger and acquisition, technology transfer and new DP system implementation projects.

NCR Corporation, Wichita, KS 7/1979 – 3/1981

Senior Systems Architect

Worked in areas of operating systems architecture definition and planning for applications in Banking, Retail and Back-office.

Texas Systematics, Inc., Austin, TX 5/1978-6/1979

Systems Marketing Engineer

Was responsible for marketing, sales, distribution and installation of small business computing systems. In addition worked with a few small consulting companies in the areas of systems engineering, programming and research and development.

Computer Skills

MS Office, MS ACCESS, MS Project Manager, UNIX, WEB based marketing, UI design, Database Design, Data Modeling, SAS, SPSS, STATISTICA and many other software and systems, as user, developer and project manager

ACADEMIC BACKGROUND

MBA University of Texas, Austin, Texas Major: Marketing 1978

MS University of Texas, Austin, Texas Major: EE/CS 1973

BE University of Bombay, India Major: Elec. Engineering 1971

OTHER DETAILS: U.S. Citizen.

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