Customer Service Manager

Andres Torres

***** *** ***** **. • El Paso, TX *9936 • *********@*****.*** • 915-***-****

MANAGEMENT PROFESSIONAL

More than 12 years experience in Distribution /Manufacturing environments.

SUMMARY OF QUALIFICATIONS

• More than 12 years experience in manufacturing environments. Effectively able to communicate complicated concepts in an understandable manner, matching the message to the audience.

• Experience in most aspects of manufacturing including customer service, warehousing, production planning, purchasing and management.

• Familiar with diverse types of lean manufacturing methodologies such as: JIT, Lean Manufacturing, Demand flow Technology, Toyota Production System and Kaizen activities and with Import Export processes of maquiladora industry.

• Managed up to 30 employees in fast paced Distribution setting. Experience in compliance with ISO 9000 / QS Certification requirements. Experienced in multiple site management with limited corporate oversight.

• Proven ability to identify and capitalize on opportunities to improve productivity gains with minimal cost and maximum effectiveness, proven history of cost control practices and initiatives that dramatically improved profitability in operations.

• Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals. Implement and coordinate both strategic and tactical plans to enhance performance.

• Adept and experienced in problem solving and providing solutions. Excellent qualifications in leadership and interpersonal communications. Bilingual: English and Spanish.

• Computer skills include MS Office Suite, PKMS, JBA, JDE, EPACS, Showcase, Triton, Ford Motor Company Direct Data Link.

PROFESSIONAL EXPERIENCE

DISTRIBUTION MANAGER 2008 – Present

FIRST ALERT/BRK BRANDS El Paso, TX

Company produces Fire Extinguishers and Smoke Detectors.

• Designed rack layout for installation of racking throughout the 224,000 sq. ft. facility.

• Key measurables included Cost, Scrap, Safety, Quality, On Time Delivery, Inventory, and Productivity.

• Improved productivity efficiency in warehouse by implementing Lean Manufacturing Kaizan principles.

• Reduced chargebacks from customers by 20%.

• Introduced all facilities to concepts such as 5’s, standardization techniques, visual management and lean manufacturing all of which greatly assisted in turning around the failing plants.

• Generated capital and planned budget, provided direction to Production, Quality, Human Resources and Engineering managers.

• Trained on DOT, IATA and FTZ requirements

• Set shipping record in terms of dollars shipped. $2 million dollar day

• Major customers include Kmart, Sears, Costco, Target, Wal-Mart, Ace, Grainger and Lowes.

• Super User of Warehouse Management System (PKMS).

• Responsible for all certifications, city codes, and policies and procedures of the Distribution Center.

• Accountable for overall performance of Distribution Center including Safety, Quality, On Time Delivery, Inventory, and Productivity.

PRODUCTION CONTROL MANAGER/DISTRIBUTION MANAGER 2003 – 2008

ELCOM INC. / YAZAKI NORTH AMERICA El Paso, TX

Yazaki North America produces wire and automotive components for the automotive industry. Major customers are Chrysler, Ford, GM, Toyota.

• Responsible for scheduling production of wire plant. Orchestrated activities of four shift supervisors to ensure that production and scrap targets were met to exceed customer expectations for quality, cost and delivery.

• Supervised activities of production planning, purchasing, customer service and warehouse departments, in support of all measurables. Managed activities of project coordinator in implementation of KAIZEN and 5s activities through plant.

• Working with plant manager and engineering manager, prepared capital and operations budgets. Prepared analysis of financial performance of wire plant and distribution center and presented information to president of the company and top Japanese managers.

• Particpated in improvement systems and 8D corrective action counter measures

• Started up finished goods distribution center from ground up for wire harnesses

INVENTORY CONTROL MANAGER 2001 – 2002

DELCO REMY ENGINE MASTER Dallas, TX

Division of Delco Remy.

• Supervised activities of purchasing, customer service and warehouse departments, in support of all measurables.

• Accountable for overall performance of Distribution Center including Safety, Quality, On Time Delivery, Inventory, and Productivity

• Ensured that QS9000 were followed and updated.

• Implemented and monitored cycle count activities and coordinated annual physical inventories.

• Participated in Lean Manufacturing kanban implementation process.

PRODUCTION SCHEDULING MANAGER/MASTER SCHEDULER 1998 – 2001

BOEING NORTH AMERICA El Paso, TX

Division of Defense

• Supervised all master schedulers and material handlers on shop floor.

• Coordinated with production, engineering and warehouse staff to assure contract dates were met for each distinct program.

• Generated capital and planned budget, provided direction to Production, Quality, Human Resources and Engineering managers.

• Developed project schedules for government contracts to meet contract dates.

• Part of Tiger team for EPACS implentation.

EDUCATION AND TRAINING

MASTER OF BUSINESS ADMINISTRATION

UNIVERSITY OF TEXAS AT EL PASO El Paso, TX

Major in Business Management with a concentration in Finance.

BACHELOR OF BUSINESS ADMINISTRATION

UNIVERSITY OF TEXAS AT EL PASO El Paso, TX

Major in Management, concentration in Production Operations Management.

Professional Development

• APICS Courses

• Lean Manufacturing Courses

• Supervisory courses

• Extensive in house training

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