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Manager Customer Service

Location:
Lillington, NC, 27546
Salary:
18 hourly
Posted:
May 09, 2012

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Resume:

Elizabeth M. Stone

*** ***** **** **********, ***** Carolina 27546•910-***-****• hxz8r8@r.postjobfree.com

Qualifications

• Detail Oriented

• Organizational skills

• Strong administrative skills

• Proven ability to manage business to build a strong structural atmosphere and bottom line

• Computer savvy; literate in MS Word, Excel, PowerPoint, QuickBooks, Outlook and EMRs

Experience

Saguaro Management and Accounting LLC, Raleigh North Carolina Nov 2011 to present laid off

Accounts Receivable Billing Specialist

• Medicare and Medicaid Primary insurance companies

• Review daily reconciliations and receipts from facilities

• Review CPT and ICD-9 codes for accuracy

• Submit claims to insurance companies

• Enter claims into appropriate Gateway for scrubbing before going to CMS and Ins companies

• Pull reports for working write offs, denials, and aged accounts

• Utilized IVR, NECS and various insurance company sites to inquire of benefits, and status claims

• Checked NPI’s against NPI Registration site

• Registration, Insurance verification, chart setups, charge entry, payment posting , obtain referrals

Triangle Foot and Ankle Cary, North Carolina 919•208•4901

Assistant Office Manager/ PRN Oct 2010 – Oct 2011

• Assists Office Manager with running of office

• Scheduling appointments, registration, check in and out, updating patient demographics

• Insurance verification of insurance via phone and internal web sources

• Coding, Billing; Insurance issues, reworking rejections and correcting issues that caused them; aged accounts

• Medical Records (Pod Med EHR) management; obtain x-ray reports, hospital notes, labs, sending and receiving of medical records, referral information etc. Entering orders and phone messages

• Providing support to Office Manager

• HIPAA Compliance

Triangle Physicians Cary, North Carolina (closed)

Office Manager, Medical Assistant, Lab Technician, Medical Records Jan 2010-Feb 2010

• Operated full aspect of practice to include front office and back office details; Medical Assisting and Lab Technician

• Insurance Verification, insurance denial reworks

• Coding and Billing

• Medical Records

• Scan and transfer of Medical Records to EHRs

Waverly Hematology and Oncology Cary, North Carolina

Medical Assistant/ Lab Technician Jan 2009-July 2009

• Triaged patients, roomed patients,

• Lab draws via venipuncture techniques to include various veins, feet hands and fingers

• Injections; sub-Q, Inter-muscular and stomach

• Assist with Bone Marrow harvesting for testing

Laboratory Corporation of America Cary, North Carolina 919•859•7113

Patient Service Technician Specialist May 2006-May2008

• Coordinate with staff at central office for billing and correction purposes; served as Liaison between staff at The Cancer Centers of NC, Cary Office and central office

• Used Computer billing system of LabCorp and CCNCs I-Know Med EMR to cross reference information needed to successfully bill patients insurance for labs ordered by physician

• Coordinated sales of specialty testing to enhance testing procedures to implement successful oncology techniques’ to prolong patient lives

• Operate desktop computer to verify and edit insurance information and demographics to expedite the revenue cycle

• Established and maintained supply inventory

On Assignment Staffing Cary North Carolina 919•319•3876

Traveling Phlebotomist for United States Marshall Office Nov 2005-May 2006

• Provided proven skills to work independently to obtain samples and expedite sample processing for testing and storage in the national DNA data base

• Logged data for company and handled chain of custody procedure

• Traveled state performing draws on post release inmates

Beth’s Alteration’s Lillington North Carolina

Business Owner Master Seamstress August 1980 – Present Part time

• Built business on passion for the craft

• Accounts Receivable and Payable

• Customer Service, Inventory, Shipping, Sales, Advertising

Awards

• Academic Scholar

• Presidents List

• Deans’ List

• Shining Star Award

Education

Kaplan University Davenport, Iowa 2011

Associate of Applied Science in Medical Office Management

Graduated Cum Laude with GPA 3.65

Central Carolina Community College Lillington, North Carolina 2005

Phlebotomy/Electrocardiogram certificate

Summary of Qualifications

• Strong customer focus

• Strong organizational and collaboration skills, quick decision maker

• Excellent verbal and written skills

• Ability to prioritize, multi task, and work with no supervision

• Confident Computer user with Excel, PowerPoint, Microsoft word 2007 Adobe and other programs, Internet, Microsoft Outlook

• EMR programs used:

1. I Know Med

2. E-Clinical

3. Padegonia

4. Kareo

5. Pod Med

6. MISYS



Contact this candidate