Manager Customer Service

JAIME CASTILLO

**** ******* ****. • Dallas, TX **224

Phone: 210-***-**** E-Mail: hxyk7d@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic, decisive, high-energy operations executive with an exemplary track record of accomplishments and success in achieving revenue, cost, productivity and delivery goals in production and operations management. Demonstrated expertise in leading strategic planning, project and product management, and system strategies in developing and implementing measurable and actionable operational strategies. Energetic and inventive self-starter known for my innate ability to apply my deep understanding of manufacturing and production operations to providing solutions vital to cost reduction and bottom-line profit improvement. Highly disciplined and resourceful team leader with the exceptional capacity to empower, motivate and develop successful production teams and employees. Exceptional communication skills with the ability to work with diverse groups while inspiring confidence at all levels.

Key Strengths In:

PRODUCTION PLANNING & SCHEDULING • INVENTORY MANAGEMENT • LOGISTICS OPERATIONS

VENDOR MANAGEMENT • ON-TIME DELIVERY • HUMAN RESOURCES • CONTINUOUS IMPROVEMENT

BILINGUAL (ENGLISH/SPANISH) • CPR & FIRST AID CERTIFIED

PROFESSIONAL EXPERIENCE

PLANT MANAGER | ANGELICA TEXTILE SERVICES, AUSTIN, TX | 2010-PESENT

Angelica delivers a complete array of textile rental products and services and linen management solutions to meet the needs of healthcare professionals and their patients.

Ensured organizational effectiveness by providing leadership for the organization's quality and production functions, monitoring quality and productivity amongst all departments and refining processes to ensure optimal results. Provided managerial oversight to staff of over 100 full-time production associates, as well as 3 full time supervisors. Assigning and scheduling jobs to meet customer and production requirements.

• Responsible for meeting and/or exceeding plant production budget in production supplies & direct labor.

• Took plant from a 68POH 17c Direct labor cost to a 95plus POH and a 10c Direct labor cost in a six month period.

• Analyzed and reported on daily production departments productivity with a focus on ensuring order accuracy and completion.

• Place and manage linen orders for plant and check and verify all production departments time & attendance.

• Conduct a monthly Joint Safety Committee meetings.

GENERAL MANAGER/CONSULTANT (PER DIEM) CROTHALL LAUNDRY SERVICES, | 2007-2010

Crothall provides laundry and other facilities upkeep services to hospitals and health care providers in North America. It also has a patient transport service and assists companies with their on-site laundry facilities, offering consulting services and operating personnel.

Direct responsibility for the day-to-day management of laundry department operations within a 5-star hotel to support the laundry needs and requirements of five food and beverage outlets, two guest pools, a spa and multiple banquet functions. Accountable for providing the oversight and supervision of the laundry valet department, managing guest clothing and uniform services. Provided leadership and guidance to a staff of 35 laundry, valet, uniform, and maintenance personnel including hiring, training, scheduling, and counseling.

PRODUCTION MANAGER | G & K SERVICES, Coppell, TX | 2008-2010

G&K Services is the market leader in enhancing image and safety in the workplace through innovation with more than 160 facilities throughout the United States and Europe.

Led the day-to-day operations of the production department with full responsibility staff productivity and maintaining daily production schedules and labor hours in compliance with company standards. Assisted in employee recruitment and training efforts while providing managerial leadership and guidance to a staff of 50 full-time employees.

• Achieved a 99% or higher daily fulfillment rate in garment processing while maintaining a high-level of quality and customer satisfaction.

• Minimized labor and overtime costs by implementing a production schedule that remained at least three days ahead of established schedule.

TERRITORY MANAGER-IN-TRAINING | ECOLAB, Dallas, TX/Ft. Lauderdale, FL | 2007

With more than $6 billion in global sales, Ecolab is the global leader in cleaning, sanitizing, food safety and infection control products and services.

Assisted in the management of an assigned territory with responsibility for driving continued sales and customer growth while exceeding customer expectations. Charged with conducting chemical inventories, titrations, equipment checks and maintenance, and preparation of overall service reporting. Coordinated the daily laundry and customer service functions.

OPERATIONS SUPERVISOR | ALLIANCE DATA SYSTEMS, Dallas, TX | 2007

Alliance’s family of companies offers a full suite of branded credit solutions, interactive and direct marketing services, and coalition and standalone loyalty programs all powered by valuable, transaction-rich consumer data and advanced analytics.

Responsible for the on-going development, performance, and day-to-day management of the manual fulfillment and check-room departments including the recording and maintenance of all time and attendance of all associates within the department. Facilitated the execution of timely order fulfillment actions while achieving defined daily and weekly production goals.

SHIFT SUPERVISOR | ANGELICA TEXTILE SERVICES, Dallas, TX | 2004-2007

Angelica delivers a complete array of textile rental products and services and linen management solutions to meet the needs of healthcare professionals and their patients.

Ensured organizational effectiveness by providing leadership for the organization's quality and production functions, monitoring quality and productivity amongst all departments and refining processes to ensure optimal results. Provided managerial oversight to staff of 35 full-time washroom/flatwork associates, assigning and scheduling jobs to meet customer and production requirements.

PLANT SUPERVISOR | UNIFIRST HOLDINGS, L.P., San Antonio, TX | 2001-2004

UniFirst Hildings LP is one of North America's largest work wear and textile services companies. The company rents, leases, and sells uniforms, protective apparel, career wear, floor care, and other facility services products to all kinds of businesses.

Complete responsibility for leading the daily production department operations, scheduling, budget development and product procurement with supervisory responsibility for 45 full-time employees. Acted as counselor and mentor for staff, conducting performance evaluations and implementing corrective action measures where warranted. Gathered, analyzed, and reported on daily productivity and efficiency data to ensure best practices are in place to meet corporate production goals.

EDUCATION

Palo Alto College, San Antonio, TX • A.A.S., Logistics Management • GPA 3.4

Mansfield Business School, Ft. Worth, TX • Diploma, Data Entry • GPA 3.8

TECHNICAL SKILLS

MS Word • MS Excel • MS PowerPoint • MS Outlook Express • SAP • ABS • ORACLE • ADP • CERIDIAN

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