Customer Service Data Entry
Resume:
WANDA HOWARD RESUME OF QUALIFICATIONS
Mableton, GA 30126
(Home) 770-***-****
PROFILE
A results oriented Data Entry Manager with an extensive background in customer service. Demonstrated abilities in problem-solving and implementing recommendations resulting in increased productivity and profitability. Possess excellent supervisory skills.
EXPERIENCE
Axiom Staffing/Sterling National 09/10-01/11
Claims Assistant
• Assisted Staff with office duties, copying, faxing, shipping and requesting files using the computer system
• Managed and prepared Litigation files for in-house Attorneys in a timely manner
• Pulled and processed files at the Attorneys and Claims Representative’s request
Internal Revenue Service 02/07-05/10
Data Transcriber I
• Entered information from tax returns/documents into the ISRP System
• Maintained set quality and quantity standards to be retained in production
• Keyed and maintained 10,000 kph with a 2 percent weekly error rate
Aspen Group, Inc./BellSouth Inc. 10/06-12/06
Records Coordinator
• Keyed pertinent information into the system
• Processed Conflict of Interest cases for Managers
• Managed files to be sent to an off-site storage
Allconnect, Inc. 10/04-12/05
Order Processing Specialist
• Managed cable, internet, and phone accounts for Cox Communications
• Resolved daily issues for customers regarding their accounts
• Assisted in training new hires to key Cox accounts
Dupont/InVista 01/04-08/04
Merchandising
• Coordinator for 8 flooring galleries and numerous major flooring centers
• Assisted field agents on a daily basis with questions regarding their shipments
• Monitored shipments of products and oversaw deliveries to designated galleries and flooring centers
Home Depot 05/03-11/03
Check Collections Specialist
• Made outbound calls to customers regarding accounts
• Verified accounts using control numbers
• Provided customer service and problem solving techniques to inbound callers regarding their accounts
• Keyed check information into the computer system
American Cancer Society 02/99-08/01
Manager
• Chosen to manage data entry department of 12 staff members
• Tracked work activities of data entry staff members through reports
• Evaluated daily performances of employees
Help Desk Specialist
• Supervised data entry department with a staff of 12
• Handled security clearance for new hires and end-users
• Provided customer service through rapid response to incoming calls involving the use of MAXX and Moves Management Software
• Assisted field staff with question regarding database issues, running reports in timely manner and troubleshooting
Data Entry Operator
• Verified and confirmed the accuracy of batch work from administrative staff through daily calculations in addition to logging incoming batches
• Managed and updated donor records in database
• Keyed and balanced batches daily
United Way of Metropolitan Atlanta 03/97-02/99
Data Entry Operator
• Keyed and managed files containing charitable contributions and pledges from Combined Federal Campaign employees payroll deductions into the computer system
• Ran, balanced, and proofread daily reports of donations keyed
• Researched and filed donor records
EXPERTISE
• Microsoft Office Suites
• Customer Service/Troubleshooting/Field Relations
• Data Entry 10,000 kph Alpha/Numeric
• Donor Relations/Calculating Numbers/Balance Batches and Reports
EDUCATION
• Chattahoochee Technical College Expected Graduation Date 06/2012
• Management and Supervisory Development
WANDA HOWARD RESUME OF QUALIFICATIONS
6862 Mableton Pkwy #601
Mableton, GA 30126
(Home) 770-***-****
PROFILE
A results oriented Data Entry Manager with an extensive background in customer service. Demonstrated abilities in problem-solving and implementing recommendations resulting in increased productivity and profitability. Possess excellent supervisory skills.
EXPERIENCE
Axiom Staffing/Sterling National 09/10-01/11
Claims Assistant
• Assisted Staff with office duties, copying, faxing, shipping and requesting files using the computer system
• Managed and prepared Litigation files for in-house Attorneys in a timely manner
• Pulled and processed files at the Attorneys and Claims Representative’s request
Internal Revenue Service 02/07-05/10
Data Transcriber I
• Entered information from tax returns/documents into the ISRP System
• Maintained set quality and quantity standards to be retained in production
• Keyed and maintained 10,000 kph with a 2 percent weekly error rate
Aspen Group, Inc./BellSouth Inc. 10/06-12/06
Records Coordinator
• Keyed pertinent information into the system
• Processed Conflict of Interest cases for Managers
• Managed files to be sent to an off-site storage
Allconnect, Inc. 10/04-12/05
Order Processing Specialist
• Managed cable, internet, and phone accounts for Cox Communications
• Resolved daily issues for customers regarding their accounts
• Assisted in training new hires to key Cox accounts
Dupont/InVista 01/04-08/04
Merchandising
• Coordinator for 8 flooring galleries and numerous major flooring centers
• Assisted field agents on a daily basis with questions regarding their shipments
• Monitored shipments of products and oversaw deliveries to designated galleries and flooring centers
Home Depot 05/03-11/03
Check Collections Specialist
• Made outbound calls to customers regarding accounts
• Verified accounts using control numbers
• Provided customer service and problem solving techniques to inbound callers regarding their accounts
• Keyed check information into the computer system
American Cancer Society 02/99-08/01
Manager
• Chosen to manage data entry department of 12 staff members
• Tracked work activities of data entry staff members through reports
• Evaluated daily performances of employees
Help Desk Specialist
• Supervised data entry department with a staff of 12
• Handled security clearance for new hires and end-users
• Provided customer service through rapid response to incoming calls involving the use of MAXX and Moves Management Software
• Assisted field staff with question regarding database issues, running reports in timely manner and troubleshooting
Data Entry Operator
• Verified and confirmed the accuracy of batch work from administrative staff through daily calculations in addition to logging incoming batches
• Managed and updated donor records in database
• Keyed and balanced batches daily
United Way of Metropolitan Atlanta 03/97-02/99
Data Entry Operator
• Keyed and managed files containing charitable contributions and pledges from Combined Federal Campaign employees payroll deductions into the computer system
• Ran, balanced, and proofread daily reports of donations keyed
• Researched and filed donor records
EXPERTISE
• Microsoft Office Suites
• Customer Service/Troubleshooting/Field Relations
• Data Entry 10,000 kph Alpha/Numeric
• Donor Relations/Calculating Numbers/Balance Batches and Reports
EDUCATION
• Chattahoochee Technical College Expected Graduation Date 06/2012
• Management and Supervisory Development
Contact this candidate