Customer Service Administrative Assistant

Objective

Seeking to acquire a professional position, that bestows extensive experience, working in active environment and requiring strong organizational skills.

Experience

Facilities Rehabilitation, Inc.

Office Coordinator/Contract Manager 10/2010 – 09/2012

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Standardized department filing system so staff could easily locate information in any filing center. Developed and implemented bi-weekly meetings which resulted in increased company efficiency and productivity. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Increased meeting efficiency by developing meeting agendas. Billing and file maintenance including A/P, A/R, HR, and current contracts. Contract management of manhole rehab project including filing Pay Submittals, permits and locates. Coordinate with the City of Austin employees to ensure all filings were on time, as scheduled.

JPS Health Network

Senior Administrative Assistant 09/2007 – 08/2010

Assisted the Board Liaison with preparation for Board of Managers, and other Board committee and administrative meetings. Assisted the VP's, Management staff, and the D.A.'s office on special projects and needed. Coordinated travel arrangements for meeting and conferences and RFPs. Coordinated the timely management of documents including routine reports, periodic reports, contracts, and policies and procedures. Established and maintained appropriate filing system for Support Services Division. Maintained professional appearance and demeanor at all times. Maintained calendar, scheduled meetings, and coordinated conferences. Managed telephone activity and performed reception duties for both VP's of Support Services and other executives as necessary to ensure the effective operation of the executive office suite. Recorded and transcribed minutes of various committee meetings, and other meetings as assigned. Performed research and compiled data for management and external reporting.

TCI Tire Centers, LLC.

Office Manager 02/2005 – 08/2007

Provided exceptional customer service to customers. Facilitated meetings for entire store. Liaised with vendors to order and maintain inventory of office supplies. Accounts payable/receivables and payroll reporting. Organized and maintained information for all national accounts. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. All other duties as assigned by Store Manager.

Occupational Health Solutions

Administrative Assistant 08/1997 – 01/2005

Successfully established effective systems for record retention by creating database for daily correspondence tracking. Developed new customer relations through telephone contact and sales activity. Increased customer loyalty through exceptional customer service. Ensure all clients were taken care of by overseeing Medical Assistants at clinics. Managed front office at clinics to ensure coverage at all times. Performed urine collections for pre-employment drug screens and participated in on-call rotation for after-hour Breath Alcohol collections. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Increased meeting efficiency by developing meeting agendas. Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Trained new employees on STIX software. Typeset forms for commercial printing.

Education

North Side High School Jun. 1992

Fort Worth, Texas High School Diploma

University of Phoenix May 2010

Dallas, Texas Associates in Business Management

University of Phoenix Jun. 2012

Dallas, Texas Bachelor of Science in Business-HRM

Skills

o Billing, calendar management and scheduling

o communication

o copying, collating, binding (desktop publishing, working with printing centers)

o document management

o editing

o event coordination

o filing (paper and electronic) maintenance and organization

o interpersonal skills

o meeting coordination & planning

o note taking/minute taking

o presentation, development and editing

o prioritization

o receptionist duties

o report compilation

o software expertise Microsoft Product

o travel planning

o human resources

o organizational skills

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