Infrastructure/Data Center Manager
Resume:
CHARLES WATSON
Murphy, Texas **094 *********@*******.*** Phone: 469-***-****
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PROFESSIONAL PROFILE:
Accomplished Sr. Project Manager, and Technical Services Manager with a demonstrated track record of success in the delivery of infrastructure design, Data Center management, and Lan/Wan installation. Over 15 years of successful, progressive experience as a hands-on, pro-active troubleshooter with an emphasis on optimizing inefficient networks through technology.
• Infrastructure Design • IT Budgets (Capital & P/L) •Vendor Management (SLA’s)
• Lan/Wan Installation • Project Management • Network Security
EMPLOYMENT HISTORY
Professional Sr. Project Manager Jan. 2008 – May 2009
Experience Capgemini Energy Irving, Texas
Manage staff of 8 IT professionals.
Phase one: Manage deployment of 812 Panasonic CF-30 laptops, and AT&T Airlink C3310 modems to five (5) Metro Service Centers (Fort Worth, Lake Dallas, Mesquite, Arlington, and Farmers Branch).
Phase two: Manage deployment of 1,127 Panasonic CF-30 laptops, and AT&T Airlink C3310 modems to fourteen (14) Non-Metro Service Centers (Lufkin, Midland, Tyler, Waco, Wichita Falls, etc.).
Phase three: Manage deployment of 418 Panasonic CF-30 laptops, and AT&T Airlink C3310 modems for all contract services (Metro and Non-Metro Service Centers.
Prior to deployment, three applications will be loaded and tested. Documentation of all hardware including, IP Address, serial number, asset tag number, Mobile IP address, Modem serial number, truck number, and service center location.
Salary: $45.00 per hour (Contract)
Manager – Technical Services May 2000 – May 2007
Mannatech Inc. Coppell, Texas
Manage staff of 28 IT professionals. Staff includes four leads supporting LAN/WAN, Database, Telcom and Desktop support. Support corporate office, Call Center, Distribution, and all International Sites on a 24 x 7 basis.
WAN equipment consists of fifteen (15) Cisco routers (Models 3845 and 3745), thirteen (13) Cisco switches (6500 series), and eleven (11) PIX firewalls (Models 525 and 515).
LAN equipment consists of two hundred and seventy (270) HP servers (Proliant DL385, DL585, DL575, and BL465 Blade), HP EVA 10,000 SANS (2), and EMC Clarion CX500 (2) SANS, and Dell workstations (865). All databases are Microsoft SQL. Telecom equipment is Avaya.
Established policy/procedures for reorganization of IT Department based on ITIL guidelines including security policies, procedures/standards for hardware and software purchases. Implemented “Track IT” software for desk top support and Asset Management. Procedures to reflect requirements of Sarbanes-Oxley requirements. Sarbanes-Oxley and PCI compliancy allowed the company to process MasterCard and Visa credit card accounts.
Planned and implemented IT budget for the past six years. Average budget of 6-8 million dollars annually. Supporting approved projects with hardware and software purchases, maintenance, and license contracts. Evaluated SLA with 3rd party vendors. This reduced overall cost by an average of 26% per year.
Designed, configured, maintained International sites including installation of data centers, routers, switches, PBX systems, redundant circuits, call centers, and store fronts. Sites were established in Australia, Asia (Japan, Taiwan, South Korea, Singapore and Malaysia), Europe (Great Britain, Germany and Denmark). Establishments of these sites generated an increase in sales of 40%.
Designed, installed, and maintained Disaster Recovery site. Disaster Recovery site supports core applications for business continuity. Reduced cost of site implementation by rotating servers to DR site when production servers are replaced. Includes SAN environment which supports all production databases. DR site is designed to be fully operational within 2 hours of a declared disaster at corporate office.
Renegotiated telecommunication contracts for call center and International sites. Converted frame to VPN for a cost savings of over 2 million dollars annually, while increasing processing speed for international sites by 60%. Established VOIP to all International sites, allowing Mannatech to save over $300,000.00 per year in Long Distance calls.
1 Designed, configured, maintained International sites including installation of data centers, routers, switches, PBX, redundant circuits, call centers and store fronts. Sites were established in Australia, Asia (Japan, Taiwan, South Korea, Singapore and Malaysia), Europe (Great Britain, Germany and Denmark). Establishments of these sites generated an increase in sales of 40%.
2 Designed infrastructure for PeopleSoft application environment including production, test, development, and disaster recovery.
Salary: $90,000.00
Reason for leaving: Laid-off
Corporate Systems Manager January 1999 - May 2000
Omni Hotels, Irving, Texas
Managed staff of 10 Regional Techs, 4 Corporate Techs and 1 Database Administrator
Planned and implemented IT budget of 3 million dollars annually. Supporting approved projects with hardware and software purchases, maintenance and license contracts. Evaluated SLA with 3rd party vendors. This reduced overall cost by an average of 9% per year.
Implemented “Help Desk” including remote desktop access. Reduced cost of regional engineers by centralizing administrative task and support.
Salary: $72,000.00
Network Design Engineer (Contract) June 1998 – January 1999
Excel Communications, Dallas Texas
Contract position Upgrading Data Center
Design future growth of Data Center and remote sites. Evaluate/upgrade A/C, UPS, and data cabling at all sites. Upgrade/Replace existing Novell (40) and NT 4.0 (86) servers.
Salary: $45.00 per hour
Reason for leaving: Upgrade Completed
Technical Services Manager April 1997- June 1998
Management Alliance Group, Dallas Texas
Managed staff of 5 network engineers at the corporate office, and 11 engineers at regional sites.
Planned and implemented IT budget average budget of 1-2 million annually. Supporting approved projects, hardware and software purchases, maintenance and license contracts. Evaluated SLA with 3rd party vendors. This reduced overall cost by an average of 6% per year.
Designed and installed entire LAN/WAN network. This included corporate site and 11 regional offices (Atlanta, New York, Chicago, Kansas City, Charlotte etc). Network had to be re-built due to licensing fines totaling 2 million dollars in fines from Microsoft. Fines reduced to $250,000.00 if compliant within 90 days. Project completed in 86 days.
Salary: $70,000.00
PROFESSIONAL TRAINING & EDUCATION
BA, University of Hawaii -- 1977
Secondary/Physical Education
Microsoft Certified Engineer:
Windows 95, Windows NT 4.0 Workstation
Windows NT Server 3.51, 4.0. 5.0
MS Project/Visio 2005
Introduction to Cisco Routers
Cisco Router Installation and Maintenance
Cisco CCNA
SSCP - Systems Security Certification Practitioner
SANS – Intro to Information Security
SANS - Security Essentials
Project Management Professional
Mahler Training (09/05) – Strategic Planning
Mahler Training (01/06) -- Leadership
ITIL v3 -- Cert# 59131
MILITARY U.S. Navy- Radioman 2nd Class (E-5) Top Secret Security Clearance
Honorable Discharge: Pearl Harbor, Hawaii
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