Customer Service Data Entry

TOMEKA LASHONA WASHINGTON

*** ********* *****, **********, ** 36116

Phone: 334-***-****

Email: *******@*****.***

OBJECTIVE

Seeking a position in Information Technology, Business or Computer Information Systems that will allow me utilize my educational background, knowledge, skills and abilities to make a positive and valuable contribution to the overall mission of the organization.

Languages / Technical Skills: COBOL, Visual Basic, HTML, JAVA, SQL, Database Administration, MIS

Software / Operating Systems: Windows 98/2000/2003/XP, MS Office, Outlook, FrontPage, Dreamweaver

EDUCATION

Alabama State University Montgomery, AL 1998-2003

Bachelor of Science (B.S.)

• Major - Computer Information Systems

• Graduation Date: May 10, 2003

EXPERIENCE

City of Montgomery Montgomery, AL 2004 - Present

Emergency Communications Operator II

• Receive, relay, and dispatch the complaints and concerns (both and emergency non-emergency) of the citizens of Montgomery, Alabama to police and fire officials through a touch-screen computer system.

• Responsible for verifying individuals using the National Criminal Inquiry Center (NCIC) and performing criminal backgrounds checks.

• Communicate with other various law enforcement agencies via virtual computer systems.

Baptist Hospital (South) Montgomery, AL 2001 - 2005

Pharmacy Technician / Data Entry Charge Clerk

• Maintained good patient satisfaction by assisting pharmacists in promptly preparing and delivering medications to nursing stations throughout the facility.

• Performed word processing and customer service tasks, also answered and re-directed phone calls.

• Entered all patient drug charges and credits into the hospital-wide Citrix-based computer system.

• Held accountable for analyzing, testing and troubleshooting units, hardware and software for the Pyxis medication management system.

• Prepared and stored Pyxis system reports and all other pharmacy related reports into a filing system.

Alabama State University Montgomery, AL 1999 - 2003

Sales Associate / Data Entry Clerk

• Assisted customers in purchasing books and/or paraphernalia that were most beneficial to their needs.

• Filed daily register reports, answered multi-line telephones and coordinated daily shipments.

• Managed and maintained all student and departmental charges in the university’s database system.

St. Bede the Venerable Montgomery, AL 2002 - 2003

Web Designer (Internship)

• Utilized a variety of computer software on Windows OS, such as MS Office and Dreamweaver to develop various brochures, flyers, web pages, etc.

• Analyzed, tested and troubleshoot hardware and software.

• Organized and updated all website information for St. Bede’s church, school and daycare.

• Transferred information from old computer systems to a newer updated system.

PROFESSIONAL MEMBERSHIPS & CERTIFICATIONS

• Order of Eastern Star Ruth Chapter #303

• ACJIS Certified (Alabama Criminal Justice Information System)

• NCIC Certified (National Criminal Information Center)

• CPR/EMD/APCO Certified

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