Customer Service Assistant

Kerry C. Gorman

PO Box *** Manchaug, MA *****

Cell: 203-***-****

Email: ***********@*****.***

Education

B.S. in Fashion, Design & Retailing from Framingham State College 2010

• Concentration in Apparel Design

• President’s List Fall 2008 Major GPA: 3.6

B.S. in Communication Disorders from University of Massachusetts – Amherst 2002

Skills Summary

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Lotus Notes)

• Adobe Illustrator CS3 capability

• Knowledge of apparel construction, alteration

• Knowledge of patternmaking & draping techniques

• Clerical duties

• Ability to conduct business in a personable manner

Work Experience

Sales floor Attendant Sept 2011 – present

Nordstrom Rack Framingham, MA

• Responsible for maintaining orderly aisles, putting out new merchandise, and store cleanliness

Shop Administrator Oct. 2010 – June 2011

Nordstrom Alteration department Braintree, MA

• Answered questions by phone/in person, dispatched tailor to fittings

• Responsible for maintaining an orderly shop and ordering supplies

• Check incoming garments for correct alteration documentation and distributing garments to tailors

• Entering alteration slips into the network according to dates and deadlines

• Inspect outgoing finished garments for meeting company standards

Tailor/Fitter Mar. 2010 – Oct. 2010/June 2011-Aug.2011

Nordstrom Alteration department Braintree, MA

• Assist customers in garment fit through basic alterations

• Complete alterations in a timely manner

• Communicate with salespeople and customers in a professional and friendly manner

Planning Assistant Sept. 1, 2008-Nov.20, 2009

AJ Wright Corporate/[Complete Staffing Solutions Temp Agency] Framingham, MA

• Entering purchase orders into company’s computer system

Merchandise Assistant (Menswear & Ladies Department) Apr.30-June 1, 2007/May-Aug. 2008

AJ Wright Corporate/[Complete Staffing Solutions Temp Agency] Framingham, MA

• Performed clerical duties such as answering phones, faxing, photocopying, and filing

• Returned samples via DHL/FedEx shipping service

• Tracked purchase orders’ shipping status and corresponded with vendors

• Arranged travel itineraries for department buyers and merchandise managers

• Recorded department’s schedules for payroll

Merchandise Assistant Feb. -April 29, 2007

Homegoods Corporate/[Complete Staffing Solutions Temp Agency] Framingham, MA

• Performed clerical duties such as faxing, photocopying, and filing

• Opened and stored samples

• Transcribed purchase orders and tracked late purchase orders’ shipping status

Cashier Oct. 2004 – Feb. 2005

Jo Ann Fabrics Milford, MA

• Supplied customer service: check out, returns/exchanges, special orders

• Responsible for maintaining orderly aisles and store cleanliness

Sportswear/Fitting room Attendant June 1998 – Aug 1998

Marshalls Hingham, MA

• Answered questions by phone/in person, monitored fitting room traffic

• Responsible for maintaining orderly aisles, putting out new merchandise, and store cleanliness

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