Customer Service Administrative Assistant

OBJECTIVE:

Career focused recruiter seeks full time employment in Toronto, Ontario.

CORE COMPETINCES:

■ Excellent written communication skills developed as an English student

■ Superior verbal communication and presentation capabilities fostered through teaching English

■ Research capabilities fostered through university coursework and work experience

■ Cultural sensitivity and proven ability to work within different cultures

■ Ability to establish and maintain important networking connections

■ Knowledge of Human Resource policies, practices, and procedures

■ Extensive use of MS Office programs (Word, Access, Excel and Power Point) and CRM Bullhorn

■ Exposure to high pressure IT recruitment environment

EDUCATION:

Human Resource Management Certificate 2011

Saint Mary’s University, Halifax, NS

Bachelor of Arts; English Major, History and Geography Minors 2007

Saint Mary’s University, Halifax, NS

WORK EXPERIENCE:

Junior Technical Recruiter Feb 2012-June 2012

Eagle Professional Resources

Technical recruiter for privately owned and operated professional staffing company specializing in recruiting and placing technology, finance and accounting, executive and management consulting professionals in contract and full-time positions.

■ Sourced candidates through database or online postings and screened resumes

■ Met with candidates and conducted several face to face interviews on a weekly basis to build network of highly qualified contractors

■ Connected with candidates via phone and email in regard to career opportunities

■ Submitted resumes, highlighting candidates relevant qualifications to account managers and hiring managers and negotiated pay rates

■ Provided interview preparation and debriefs to candidates

■ Conduct reference screenings for candidates

■ Daily use of CRM Bullhorn

Owner/Operator and Tutor May 2011 – Dec 2011

Erica’s ESL, Halifax, N.S.

Developed own business specializing in ESL tutoring services. Communicate with potential students, schedule meeting time and location, research and create custom lesson plans, assist with existing course work, evaluate assessments and provide instruction.

■ Created cost effective online advertisement campaign that attracted 50 students

■ Attracted students by cold calling ESL institutions

■ Established professional working relationship with a range of clients and attracted new business through personal referrals from students

Receptionist/ Administrative Assistant

Supertemp, Halifax, NS Aug 2011 – Dec 2011

Office Team, Edinburgh, Scotland Oct 2007 – Feb 2009

Employed by placement agencies as temporary office support staff to fill short-term administrative vacancies. Duties ranged from faxing, filing, switchboard operation, to re-organizing office to comply with legal regulations. Worked with MS Office platform as well as SharePoint.

■ Demonstrated ability to quickly learn organizational processes, policies, programs, procedures, and work flows for several different organizations in a very short time

■ Provided support to senior staff on several ad hoc projects: from conducting and presenting research, data input, updating filing systems and database management

■ Ability to work as a team member or independent with minimal training or supervision

English Teacher Mar 2009- Mar 2010

Kid’s College, Seoul, South Korea

ESL Teacher in a private English academy for elementary age children in South Korea. Prepared lesson plans, composed tests, instructed classes, and convinced parents that I was a real teacher. Observed children’s academic progress, prepared annual reports, and maintained correspondence with children’s parents.

■ Adapted to foreign culture with minimal culture shock

■ Communicate with potential new hires and persuaded several colleagues to come to Korea

■ Appointed to train and onboard new ESL teachers

■ Initiated changes to school curriculum to maximize students ability to retain new information, and attracted students from other institutions

■ Taught 15 children with no previous knowledge of the English language how to read, write, and speak in a foreign language in less than a year

Food and Beverage Server Jan 2006- May 2011

Various Establishments, Halifax, NS and Edinburgh, Scotland

Sales and customer service oriented occupation that focused on attention to detail, addressing individual needs and delivering group satisfaction. Developed confidence and fostered interpersonal communication with diverse range of clientele from high end business executives on lunch meetings, to family restaurant, to loud comedy club.

■ Developed exceptional multi-tasking, problem solving, and P2P sales competencies

■ Flexibility demonstrated by adapting to numerous work environments

■ Screened new applicants, arranged interviews, checked references, trained new hires

Lobster Boat Assistant (Seasonal) May-June 2003-2007

Brian and Lisa Fishing, Judique, NS

Deck hand on my father’s lobster boat for five seasons. Exposed to nature’s fury in unpredictable Cape Breton spring weather. Mandatory responsibilities included staying awake at 5am, monitoring the horizon for tiny orange buoys, and tolerating the stench of bait (aka rotten fish).

■ Participated in Department of Fisheries and Oceans research project to monitor female lobster population

■ Designed a confidential, user-friendly (even my dad could operate) Excel spreadsheet to record daily catches and track expenses

■ Developed sea legs and never experienced seasickness

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