Customer Service Medical

Brenetta “Bre”A Anderson

*** **** ****** **. *** Vegas, Nevada 89128

Cell: 702-***-**** Email: ********@*****.***

Skills

Efficient and knowledgeable of various filing systems. Possess strong communication, customer service and organizational skills. A working knowledge of data processing applications such as MS Word/Excel, Windows, Microsoft, PowerPoint, Outlook, Quick Books, Life Care Systems, Trigon Medical Systems, Opus Hardware, S.M.S.. Systems, Starr Medical Systems, Ansos, and other office software. Insurance billing and coding, bookkeeping, hospital and office staffing, payroll, inventory, 10-key, typing, coping, and faxing.

Experience

22 years of experience in the medical field. Detailed oriented, efficient and dependable. Very organized and thorough in researching information. Compassionate, attentive and approachable. Work very well under pressure and can multitask. Very affective and motivated self-starter. Excellent communication skills and a team player that can be counted on to get the job done.

Valley Hospitals Medical Center, Las Vegas, Nevada January 2007 – November 2011

Staffing coordinator

Cover the daily staffing needs of the hospital. Receive absent & sick calls, maintain a record of absences & notify the Nursing Directors. Provide the Nursing Directors with a log of absent/sick calls for the unit staff at the end of each month Call in or cancel staff as needed or directed. Ensure there is adequate staffing for the next 24 hours and the weekend before going off duty. Check contract agency staff sign in sheets for correct hours and unit worked. Apply charges to the appropriate cost centers and send registry hours to Accounts Payable in a timely manner. Review contract agency, verifying the correct amount and appropriate cost centers & making appropriate changes as necessary. Forward verified invoices to CNO for approval & signature. Forward approved invoices to Accounts Payable in a timely manner.

Unit coordinator

3 tower, 3 Pavilion, 4 Tower,4 Pavilion, 2 North, S.I.C.U., N.I.C.U.,C.C.U., Labor and Delivery, Postpartum, and Emergency units/departments. Schedule/order exams and blood draws, answer phones, transcribe doctors’ orders, assist nurses and doctors with special procedures, filing, faxing, maintain medical charts within the units, train new team members, and unit inventory

Alta Bates Summit Medical Center, Oakland and Berkeley, Ca. April 1996 – December 2006

Medical Ward Clerk

Labor and Delivery, Postpartum, N.I.C.U., and Radiology departments. Meet and greet patients and their families, answer questions, direct visitors to patients' rooms and answer multi line phone. Create records on the computer for new patients, and regularly update patient records from charts. Measurements of vital signs such as temperature and respiration rate must be recorded, along with any notes from doctors and nurses. Recording diagnoses and treatments on insurance forms and other medical forms, and processing discharge forms Arranging for patient transfers to other wards. I also pitch in and help with medical needs when staffing is low, or in contrast, an LPN can help with clerical work when necessary.

Education: Laney College 1990 – 1992 Oakland, Ca. Business Administration

Bryman College 2003 Hayward, Ca. Billing and Coding

CPR - Updated Las Vegas, Nevada August 2012

References are available upon your request.

Contact this candidate