Customer Service Management

***** **** ****** ******

Jazmin’ V. Grant

Cypress, TX 77429 904-***-**** *********@*****.***

OBJECTIVE

A position as a Service Appointment Coordinator allowing me to utilize my excellent analytical,

organizational, and project management skills.

HIGHLIGHTS OF QUALIFICATIONS

• Strong two-year background successfully managing organizations to achieve business goals.

• Youthful and yet very mature; willing to learn and grow. Passionate about achieving a challenging position

that allows meaningful contributions to a business’ success.

• Dynamic Personality that inspires people to want to work with and for me.

• Persistent and driven; Great time management skills; acquired BS degree while working and being involved

heavily on campus.

• Excellent computer skills applications related to MS Office (Word, Excel, Outlook, PowerPoint) and the

Internet.

• Superb leadership, interpersonal, planning, and communication abilities.

PROFESSIONAL EXPERIENCE

Reports/Clerical duties/Technology

• Assisted in overseeing all company accounting practices, including preparing budgets, and financial reports.

• Studied, Analyzed, and Reported on trends, opportunities for expansion and projection of future company growth.

• Reviewed month end closing activities including General Ledger maintenance, Balance Sheet reconciliation.

• Assisted case manager with over 200 files, Called clients, and conduct research.

• Used Accounting Software (Quickbooks Pro 2009) for entries.

Customer Service/Marketing/Problem Solving

• Managed customer relations from inception to the closing of an account.

• Documented and maintained all order transactions and interactions made with customers.

• Advised customers of product and services via telephone and on site.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner utilizing conflict

resolutions skills.

• Increased the customer flow by 35% as a result of coordinating contest drawings.

• Created and maintained regional/statewide social networking events via the web focused on the increase of the

company's fan base.

EMPLOYMENT HISTORY

Extended Stay America, Houston, TX, Front Desk Agent

Follett Corporation, Gainesville, FL, Customer Service Associate

Mosaic Sales Solution, Gainesville, FL, Dell Campus Representative

JEG Ministries, Jacksonville, FL, CFO Assistant

EDUCATION

University of Florida Gainesville, FL

Bachelor of Science in Business Administration (Major: Management)

May 2011

GPA 3.0 (Warrington College of Business)

Dean’s List Spring 2010, Phi Beta Sigma Scholarship winner

Member of Alpha Kappa Psi Professional Business Fraternity, Show Director of Faces Modeling Troupe,

Vice President of Gator SHRM (Society for Human Resource Management)

Coursework: Human Resource Management, Business Finance, Business Management, Marketing, Business Law

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