Customer Service Sales

CAREER OBJECTIVE:

To obtain a sale’s related position with a great company and earn a long term career.

QUALIFICATION PROFILE:

I am a results-oriented professional with over 7 years of experience in sales, customer service, marketing, and business management. My professional sales and management experience focusing around customer service has given me the skills that I need to be successful in any industry. I am passionate in life and in my work. I am seeking a career where I can lead business development efforts, expand and maintain a solid customer base, and increase revenues for myself and the company I represent.

PROFESSIONAL BACKGROUND:

•8/2008-11/2009: Sales Consultant, Paychex

o Highest referring representative to other divisions within Paychex

o Lead seminars with multiple clients educating on new and additional services

o Facilitate meetings and enroll employees for startup of new services

o Organized and conducted office trainings with other sales representatives

• 5/2002-8/2008: Branch Rental Manager, Enterprise Rent-A-Car

o #1 Branch Manager based on overall personal and branch performance in Columbus region: 4 months.

o Branch ranked 3rd out of 78 locations in region for FY2007 based on: Income Growth, Fleet Growth, Operating Profit, and Customer Service.

o Trained and assisted 3 assistant managers to be promoted to branch managers

o Successfully managed teams of 5 – 25 people in a small business setting

RELATED EXPERIENCE:

• B2B sales in a competitive industry focusing on 401k and Flexible Spending accounts

• Multi-faceted marketing campaigns to increase revenue from existing clients and generate new clients through referral business

• Responsible for maintaining and following an effective training program for new management trainees.

• Goal Setting for branch and employee on a daily, weekly, and monthly basis

• Completed weekly and monthly reports to track the group and individual performance of employees with continual follow up and results tracking

• Facilitate morning sales meetings to drive overall branch and individual sales

• Managed a monthly marketing schedule and complete sales calls to business partners

• Controlled costs and expenses associated with the automobile rental industry

• Organized and maintained Account’s Receivables and Bad Debt

EDUCATION: Urbana University: Urbana, OH

Bachelor of Science of Business; June 2004

o Emphasis in Marketing, Human Resources, and General Management

PERSONAL INTERESTS & ACTIVITIES:

• Currently restoring a 1966 Chevrolet Impala and other project cars and trucks

• Football letterman at Urbana University

• Life long beekeeper: Volunteer teacher of classes on beekeeping basics

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