Project Manager Engineer
Resume:
Jeffrey C. Starks
Schaumburg, Illinois, 60193
E-mail: *********@*****.***
CAREER SUMMARY
• 12 years Project Management
• 3 years Telecommunication Engineer
• 1-1/2 years Network Administration
• 7 years Supervisor/Department Manager
WORK HISTORY
Fidelitone Logistics, Wauconda, Illinois 6/08-6/12
Warehouse Supervisor
• Supervision of 30+ employees.
• Manage, direct and coordinate all activities related to maximizing picking, shipping packages and freight while maintaining quality.
• Provides leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.
• Utilizes a warehouse labor management system that accurately calculates work duration, tracks associate time against standards, and provides proactive management tools resulting in real time visibility and enhanced management decision making.
• Develop and maintain Standard Operating Procedures.
• Ensure Health & Safety Compliance.
• Responsible for interviewing, training, disciplining, directing work, assessing work performance, coaching, developing and motivating team members.
• Certified forklift operator.
TouchTunes Music Corporation, Lake Zurich, Illinois 3/05-6/08
Dept. Manager – Repair/QAQC
• Supervised all department personnel to ensure time is managed efficiently and effectively.
• Supported, assisted, and trained staff, as necessary, to maintain a quality product and satisfy customer demands.
• Conducted performance evaluations of subordinates.
• Developed, supported, and managed relationships (business, vendors, customers). Communicated and maintained communications. Utilized functional, business, and technical knowledge to deliver the best solutions.
• Monitored area to ensure procedures are being followed to maintain consistency and ensure that company and customer standards are met.
• Responsible for the accuracy and reporting of the physical inventory to ensure quantities are sufficient for repair, upgrade, or direct sales.
• Provided Inspection & QA/QC technical support.
Omron Electronics, St. Charles, Illinois 6/04-3/05
Warehouse Liaison
• Certified forklift operator.
• Prepared and distributed electronic components.
• Traffic coordination.
ClarkNational, Inc., Elk Grove Village, Illinois 9/02-3/04
Network / IT Administrator
Primary responsibility is to manage LAN/WAN installation/configuration/support at the company headquarters for 13 offices throughout the country with as many as 800 remote/ internal users.
• Completed a wide scale network upgrade from analog point-to-point circuits to a Wide Area Network using Frame Relay for 13 offices with ISDN backup.
• Installed, administered, and maintained two Microsoft 2000 Servers, a Windows 2000 Payroll server running the Ultipro software package, a Microsoft Exchange 2000 Email Server for the entire company, and a Blackberry Enterprise Server.
• Administered and maintained an ISA Server and Blackberry devices.
• Set up and maintained all company desktop and laptop computers running Windows 95, 98, 2000, and XP.
• Administered and maintained a local phone system; including a Nortel Meridian PBX, voice mail, and phones.
• Installed and maintained Surf control Web and Email filtering software.
• Basic Cisco router, Cisco PIX, and VPN tunneling configuration and troubleshooting.
• Maintained backups for multiple servers using Veritas Backup Executive.
• Provided end user hardware and software and Unix Mainframe user support.
MCI, Downers Grove, Illinois 8/99-6/02
Telecommunication Engineer
• Tested, provisioned, and completion of data and voice DS-3, DS-1 and DS0 circuits in DSC 1/0 dxcs, Alcatel 1630 Narrowband dxcs, Alcatel 1631 Wideband dxcs, and Titan 5500 Wideband dxcs.
• Provided technical phone support to dispatched field technicians.
• Trouble ticket and installation testing of circuits with Local exchange carriers.
Help Desk (Team Lead)
• Assistant Supervisor for 7 employees.
• Provided customer and company information regarding orders for a 10-state region.
• Accessed multiple software databases.
• Coordinated and set up maintenance releases with customers and the Local Exchange Carrier.
• PC support for various programs (Windows, Microsoft Office Suite, Employee profiles and password reset).
Omron Electronics, St. Charles, Illinois 12/97-8/99
Warehouse Liaison
• Prepared and distributed electronic components.
• Certified forklift operator.
• Traffic coordination.
ENSR, Westmont, Illinois 2/88-9/97
Senior Project Manager
• Project/Task Manager for design and implementation of hazardous waste, voluntary cleanup, and remediation programs.
• Developed Scope of Work and costs for proposals, prepared work plans and reports.
• Performed environmental due diligence assessments for a wide variety of industrial and commercial facilities for property owners, financial institutions and law firms.
EDUCATION
Bachelor of Science in Telecommunication Management (2000) Devry Institute of Technology, Addison, Illinois GPA 3.89/4.0
Bachelor of Science in Geology, Minor Business Management (1986) Western Illinois University, Macomb, Illinois
Reference Available Upon Request
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