customer service/care

JOHN P. CARZAN, Jr.

***** **** ****** *.

Apt # C5

Seatac, Washington 98188

Home: 206-***-****

hwgyf5@r.postjobfree.com

OBJECTIVE: To obtain employment where my sales skills and experience can be utilized and further developed for the mutual benefit of the company and myself.

EXPERIENCE:

JPCARZAN COMMUNICATIONS

Newport news,VA.

Sales

February 2004-Present

Duties: sales of communications products and services consisting of tele-services long distance

Services and local markets. Business to business also sold software,hardware and satellite

Television. Also cellular services from various vendors.

TELETECH NEXTEL

Hampton, VA.

Tech Support/Customer Care

January 2003 – February 2004

Duties: Assist Nextel customers with billing questions troubleshoot phones, change rate plans using i-connect and Nextel.com as reference tools, as well as Vantive and Ensemble for customer records. Keep track of network outages and answer general questions about Nextel service. Work directly with customers, dealers and Authorized Service Centers to resolve Nextel-related issues with hardware, networking and software. Perform countless changes to provisioning systems (swaps, flip-flops, device refreshers and issued network tickets). Assisted in aiding fellow technicians in resolving issues on SIM and IMEI based units.

FANUEIL GROUP

Newport News, VA.

Telesales Representative

June 2002 – October 2002

Duties: Outbound calling using Rockwell dialers to sell Verizon international and domestic business long distance, and local toll calling services.

AMERICAN BUILDERS MORTGAGE/R&R FUNDING

Chapel Hill, NC

Junior Loan Officer

October 2001 – May 2002

Duties: Pre-qualify prospective clients for low interest homeowner loans. Load and unload lead database on predictive dialer.

EXPRESS PERSONNEL SERVICES

Durham, NC

Teleservices Representative

May 2001 – October 2001

Duties: Assigned to several temporary teleservices positions.

AEGIS COMMUNICATIONS, INC.

Newport News, VA.

Teleservices Representative

June 2000 – February 2001

Duties: Outbound cold calls to solicit clients for Capital One VISA/MasterCard and process credit card applications.

WEST TELECOMMUNICATIONS

Hampton, VA.

Customer Service Representative

July 1999 – May 2000

Duties: Received inbound orders for various multimedia advertisers. Computerized entry of client information and processed credit card purchases.

GOLD KEY RESORTS

Virginia Beach, VA.

Telesales Representative (Part-time)

February 2000 – May 2000

Duties: Secured tour appointments for customers to visit Gold Key Resorts leading to timeshare purchases. Processed and confirmed reservations and payments for affiliate Virginia Beach hotels.

TELECOM PROS

Authorized Agent

January 1998 – March 1999

Duties: Sold long-distance, calling cards and toll-free services to small businesses and residential clients acquiring over $10k monthly in sale bonuses and residual income. Marketed the business opportunity to associates and spoke at conferences in Michigan providing information about the communication industry and relaying the benefits of doing business with my company.

MCI

Newport News, VA.

Telesales Representative

November 1997 – June 1999

Duties: Outbound calling using Powerdial and Rockwell dialers to sell MCI international and domestic long distance, internet and wireless services.

TURBO DYNAMICS

Newport News, VA.

Sales Representative

March 1996 – November 1997

Duties: Sold the Kirby Generation 4 Home Maintenance System by scheduled appointments and door-to-door in-house demonstration of the system’s capabilities. Facilitated financial arrangements and processed purchase applications and credit reports.

INTERESTS: Music and counseling high-risk youth.

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