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IT Professional

United States
November 24, 2009

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LeVon James McAllister

***** ***** ****** ***** * Frankfort, Illinois 60423 * 815-***-**** *


• Highly accomplished Project Manager with a 12 years Information Technology track record of managing complex projects.

• Extensive experience in the implementation of Business/Process Automation, Infrastructure, CRM/MRM/ERP Systems, Application Development and Integration, Database Design, and Web Site Technologies to improve operations, lower cost, increase market dominance, and advance customer satisfaction for business leaders including Fortune 500 companies.

• Strong interpersonal skills being highly adept at diplomatically facilitating discussions and negotiations with stakeholders from diverse industries, including education, financial, social service, healthcare, and manufacturing.

• Recognized project management skills to consistently deliver highly visible complex, large-scale projects on time and within budget.

Areas of Project Management expertise include:

● Process Analysis & Redesign ● Project Management & Tracking ● Budgeting & Planning

● Project & Delivery Methodologies ● Cross-Functional Teams ● Globally Dispersed Teams

● Communications ● System Solution Architectures ● Cost & Resource Estimates

● Change Control Management ● Project Management Office (PMO) ● Project Risk & Scope

Areas of IT expertise include:

● Business Analysis ● IT Services Management (ITSM) ● ITIL Methodologies

● Operational Plans & Strategies ● Asset and Inventory Management ● Mainframe, Wintel, and UNIX ● Communications ● High Availability & Redundancy ● E-commerce

● Customer Satisfaction ● Security ● Data Center & Network

Professional Summary

Computer Application Instructor 2008 – Present

City Colleges of Chicago Chicago, IL

Environment: PC, Client Server, MS Office

• Instructor performing training in the use of computer applications.

• Utilize a variety of teaching styles and methods to accommodate diverse learning styles of students.

Project Consultant 2009 – 2009

Sears Holdings Corporation, a Fortune 50 Company Hoffman Estates, IL

Environment: PC, Client Server, Mainframe, MS Office, MS SharePoint, 20-20

• Responsible for requirement gathering and negotiating contracts, communicating with stakeholders effectively both orally and in writing. Contract Completion: responsible for submitting signed agreements to corporate office for approval insuring contracts were completed accurately with the required documentation.

Infrastructure Project Manager 2007 – 2009

Dark Phoenix Enterprises, Inc Chicago, IL

Orange Professional Group, Midlothian, IL

Environment: PC, Client Server, MS Office, MS Project, Web_Star

• Oversaw project management, application development and technical support development aligned to ITIL best practices for Orange Professional Group. Oversaw the development of functional specifications, design specifications, test plans, security requirements and cost estimates.

• Project Management Portfolio Included:

 Implemented a .NET application that serves as OPG’s CRM and main business application.

 Provided technical expertise for the utilization and support of CRM and other office applications.

 Oversaw the deployment OPG’s redesigned network at new offices with zero loss of connectivity.

Nuveen Investments, Chicago, IL

Environment: PC, Client Server, Novell, PMO, MS Office, MS Project, Portia

• Managed enterprise technology and service implementation. Managed multiple projects concurrently leading all aspects of project development, coordination, tracking, and documentation. Facilitation of collaboration and communication across business units and corporate entities. Pro-actively addressed organizational needs and recommend changes to enterprise networking, hardware and software.

• Responsible for directing and monitoring the work of team members located throughout the US.

• Program Manager of Corporate Services facilities projects. Acting as single point of contact for IT Infrastructure department and construction team.

• Project Management portfolio included:

 Technical integration of a new corporate acquisition into network fabric. Developed a phased approach to integrate acquisition’s network into Nuveen’s infrastructure: physically moved IT assets within Nuveen’s HQ, Moved staff and equipment to Nuveen’s HQ, and upgrade custom applications and hardware.

 Managed divisional office relocation, executing a network deployment including the total build out of network room, new power and HVAC, switches, data cables and office wiring.

 Managed the implementation of the Corporate HQ Data Center and Riser Closets upgrade. The project included the relocation of Data Center, new power and HVAC, deployment of new servers, switches, data cables and armor fiber optic cables.

 Managed the implementation of the complete IT build out for the newly constructed Corporate Learning Center and offices. The project included the execution of the RFP process, new power and HVAC, new network closet, and installation of a state of the art Audio/Visual system servicing four training rooms.

 Other projects included the Enterprise Mobile Device Encryption, MS Exchange 2007 project planning and implementation of IT enhancements for executive areas, corporate offices, and remote sites.

Infrastructure Project Manager 2006 – 2007

Volt Services Group Downers Grove, IL

Rockwell Automation, a Fortune 500 Company, Milwaukee, WI

Environment: PC, Client Server, Mainframe, SAP, PMO, MS Office, MS Project, SQL, DB2, Oracle, Apache/Tomcat, Lotus Note, Trackview, HP OpenView

• Managed enterprise technology and service implementation in a distributed Mainframe/ Wintel/Unix environment for Rockwell Automation.

• Monitored and controlled the project resources and team activities of in a globally environment.

• Developed functional specifications, design specifications, test plans, security requirements, cost estimates, and resources.

• Provided technical expertise of the business process or function for which a project solution was designed.

• Project Management portfolio included:

 Managed the implementation of a distributed reporting system utilizing ASP.NET Browser/Server architecture for Asia Pacific (AP) divisions. The project included a centralized system to keep track of all the sales opportunity based on the design of China’s BPA (Business Process Acceleration) tool with standard reports generated from the tool.

 Managed the activities of Price Waterhouse Consulting and RA staff in implementing a metrics reporting solution from HP OpenView data to address change management compliance shortcomings.

 Managed the implementation of a developed data archival processing and storage system for legacy assets. Provided archival technical expertise for the cross-divisional Legacy Archive Group. Major role within the team was the implementation of $500K EMC/Centera storage solution in conjunction with the archival system’s implementation. Oversaw the development and adoption of the group’s policies and procedures which were based on ITIL practices.

 Managed the technical refresh (hardware/software) of Rockwell’s eCommerce website, a UNIX environment. Championed the approval of a leveraged technology solution which deployed high availability, fail over, and reduced the project cost. Project completed with zero downtime. Oversaw the development of services delivery and management procedures for website which were based on ITIL practices.

 Technical integration of a new corporate into network fabric. Project integrated resources and support into Rockwell’s operations including the acquisition’s transactional Web site. Acquisition retains a public business and web presence while being hosted on Rockwell’s infrastructure.

 Managed the planning, development, and migration of 100 legacy business applications to an enhanced SOX compliant UNIX environment.

 Managed the planning and coordination of an Electronic Content Management solution which defined project scope, architectural development as well as estimates project cost and business case.

Information Center Manager 2005 – 2005

The University of Chicago Chicago, IL

The Division of Biological Sciences (BSD) and the Pritzker School of Medicine (PSM)

Environment: PC, Mac, Client Server, Mainframe, Linux, UNIX, MS Office, MS Project, SQL, MS Exchange, MS SMS, Remedy, Track IT, MS SharePoint

• Operational responsibilities included project management, help desk services, desktop computer support, consulting, training, computing standards, product evaluation, QA, compliance, and Service Level Agreement (SLA).

• Oversaw the deployment, configuration and utilization of all standard office automation applications and tools.

• Managed improvements to strategic computing systems availability, service enhancements, and improving customer satisfaction.

• Developed Change Management execution, processes and procedures utilizing ITIL best practices.

• Project Management portfolio included:

 Executed the reengineering of the Biological Sciences Division Information Services (BSDIS) into the divisional change management agent. Facilitated the collaboration of stakeholders to establish appropriate strategic direction for the end user computing technologies, quality assurance, risk management, and emergency preparedness.

 Program Manager of the planning, deployment, training, and migration the BSD and the PSM to Active Directory (AD). Project goals achieved included: single authentication for users, Enterprise Exchange services, Enterprise Data Security, hiring of additional staff, administration of enterprise training program, modification of Change Management procedures, and consolidated File and Print Services.

 Implemented the automation of software, virus and system updating management.

Manager of Information Services 2001 - 2005

Adoptions Unlimited, Inc., Chicago, IL

Administrator of the Illinois Department of Children and Family Services (DCFS) programs

Environment: PC, Client Server, Mainframe, MS Office, MS Project, SQL, Pagemaker

• Directed the implementation of strategic system/service projects.

• Provided consultation and guidance to the executive team related to strategic planning.

• Coordinated all technology acquisitions providing needs analysis, research, negotiations and approval.

• Provided technical expertise in the support and utilization of AUI’s implemented technologies.

• Project Management portfolio included:

 Managed the implementation of a developed CRM application and database that serves as the organization’s primary business tool.

 Developed and implemented the Technology Plan aligning technology resources with AUI's strategic goals and processes to ITIL best practices. Reduction in updates needed from 55% to 4% in six months was contributed to the implementation.

 Directed the Leadership Team and Program Plan Team in addressing compliance issues and identifying opportunities to improve systems and procedures through the use of technology. Results included the enhancement of the business tool, creation of a Help Desk, streamlined processes, additional staff training, and the redesign of website.

 Managed the build out and installation of AUI’s new network and data center with zero loss of services. The project included the relocation of Data Center, new power and HVAC, deployment of new servers, switches, data cables and office wiring.

 Project Manager participating in Illinois’s DCFS requirement gathering activities in support of state’s SACWIS implementation.

 Program Manager implementing the process for verifying, checking and updating AUI’s databases with information from Illinois’ DCFS’s Mars Cysis database.

 Directed the contract biding and implementation of AUI’s enhanced telephone system and established the agency’s first Automated Call Distribution Center (ACD).

 Directed the adoption and implementation of the standards for business continuity. Oversaw the established and documented policies and procedures for backup, replication and recovery as well as disaster preparedness.

Information Technology Consultant 2001 - 2001

Robert Half International Consulting Oakbrook Terrace, IL

Deans Food Company, a Fortune 500 Company, Rosemont, IL

Environment: PC, Client Server, Mainframe, SAP, PMO, MS Office, MS Project, SQL, DB2, Oracle

• Managed the implementation of a custom developed application/business tool. Solution reduced previous man-hours by 75% by automating redundant manual process and providing self services.

• Project Management portfolio included:

 Managed the development and integration of a custom ERP application. Oversaw the designed and development product functionality to document, validate, and process the Sales Department's contracts. Collaborated with stakeholders to identified opportunities to automate processes with validation security. Managed the integration of system data into a AS/400 server to calculate sales, generate reports, warehouse stock, budget resources and process invoices.

Help Desk Manager 2000 - 2001

REO Direct Alsip, IL

Environment: PC, Client Server, MS Office, MS Exchange, MS Project, SQL, Visual FoxPro, Paradox, Pagemaker

• Managed systems and end user support achieving a 93% two hour issue resolution.

• Provided web site development, maintenance and support ensuring the eCommerce interface connectivity.

• Participated in IT strategic planning in support of the business plan.

• Project Management portfolio included:

 Managed the upgrade of website deploying new HW/SW, enhancing user experience, and improving site reliability.

 Managed the upgrade of the data center including the enhancement of infrastructure, systems, and services. Project included deploying new servers, wiring, and enhanced server functionality and services.

 Managed the establishment of REO’s Help Desk, Information Services, and Disaster Recovery procedures.

Help Desk Manager 1999 - 2000

American Society of Clinical Pathologists Chicago, IL

Environment: PC, Client Server, Novell, MS Office, MS Exchange, MS Project, SQL, TIMSS, Pagemaker

• Managed Help Desk services including administrating networks/systems and applications.

• Provided support of the TIMSS (MRM) enterprise database solution.

• Participated in IT strategic planning in support of the business plan.

• Project Management portfolio included:

 Managed the establishment of ASCP’s Information Services and Help Desk.

 Managed staff training, introducing new hardware/software, building skills in current applications and increasing knowledge of computer technologies.

 Project Manager for the development and implementation of the TIMSS user interface and data conversion.

Multi-Media Specialist 1997- 1999

Rush~Riverside HealthCare Medical Center Kankakee, IL

Member of the Rush-Presbyterian-St. Luke's Medical System

Environment: PC, Client Server, MS Office, Lotus Notes, Affinity

• Managed the Media/Resource Centers, conferences and special events.

• Managed technical support of the Distance Learning Center and high visibility events.

• Performed duties as staff trainer in Information Technologies.

• Project Management portfolio included:

 Developed and managed the training of 2600 staff as part of Technology Team in Affinity, Lotus Notes, Windows OS and MS Office.

 Managed the planning and deployment of SMRHEC’s Kankakee Distant Learning Center at Riverside.


Bachelor of Arts, 1987 ~ The School of the Art Institute of Chicago, Chicago, Illinois ~ Art and Technology

Certified, 1998 ~ SMRHEC, South Holland, Illinois ~ Site Operations Distant Learning

Certificate, 1999 ~ Productivity Point, Chicago, Illinois ~ Windows Admin and Visual Basic

Certificate, 1997 ~ Manpower International Inc., Manteno, Illinois ~ Microsoft Windows Operational

Completed, 2002 ~ AUI Educational Services, Chicago, Illinois ~ ITIL Foundation Training

Certificate, 2002 ~ AUI Educational Services, Chicago, Illinois ~ Project Management

Certificate, 2009 ~ City Colleges of Chicago, Chicago, Illinois ~ Ethics Training


2009 The Next Generation UPS – APC Makes All Other UPS Obsolete! ~ Sponsored by APC

2009 Monitoring IT from the Business Perspective ~ Sponsored by Nimsoft

2008 Risk Resilience in the 21st Century ~ Sponsored by BT Global Services

2008 Data Protection and Business Continuity Strategies for Public and Private Sectors ~ Sponsored by Kaseya

2008 Keeping Your Virtual Environment Secure ~ Sponsored by Hitachi

2008 Avoiding the Sprawl: Tips for a Successful Migration to Virtualization ~ Sponsored by Hitachi

2008 Planning a Virtualized Environment from the Ground Up ~ Sponsored by Hitachi

2007 Stage Gate Methodology ~ PMO Nuveen Investments

2006 Preparing Your Business for the Next Natural Disaster or Disruption ~ Sponsored by NetSuite, Inc

2006 Secure Your Instant Messaging Before It’s Too Late ~ Sponsored by Akonix


Mastered Applications/Systems: Microsoft Office Professional, Microsoft Outlook, Microsoft Windows PC and Server OS (3.X - 98/NT, 2000, XP, 2003, Vista), Microsoft Visual Basic, Microsoft Visual Fox Pro, MS FrontPage, First Logic Suite (PostalSoft), Kemma’s BridgeTrak and RightFax

Working Knowledge of: ADP, Apache/Tomcat, AS/400, Altiris, ARC Serve, Cisco, Dreamweaver (Macromedia/Adobe Suite), Gold Suite, Great Plains/Dynamics/e-Enterprise, HP OpenView, HP Procurve, HP-Unix, HTML, ICVerify, Inoculan, Intandem, Impromptu, Linksys, Mac OS, Mars Cysis, MS Exchange, MS IIS, MS Project, MS SMS, MS SQL, MS SUS, MS SharePoint, MS Visual Studio, Nortel/Norstar, Novell, Remedy, Repartee, Report Smith, Palm, Paradox, PC Anywhere, Pocket PC, Pro-Mail, Summit, Teleforms, TIMSS, Toshiba/StrataDK, Track It, Trackview, Watchguard/Firebox and Worldview-TTY

Additional Focused Skills:

Audio/Visual Ops * COBIT * Closed Circuit Television * Change Management * Conceptual Aptitude * Conflict Management * Grant/Proposal Writing * ITIL * IT Governance * Instructional Design * Instructor/Trainer * Moderator * Multi-media Conferencing * Negotiation * Oratory/Writing Skills * Satellite Communications * Space Design * Technical Aptitude


2005 Nomination, Board of Directors - Help Desk Institute, Chicago Chapter

2004, 2003 and 2002 Award, Certificate of Appreciation - Adoptions Unlimited, Inc.

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