Outlets Supervisor

Janet M. Alvarado

***** *. *** ***** ********,Az. 85238 210-***-****

Objective To obtain employment in one of Arizona’s premier hotels. Use my exceptional skills in guest hospitality in a dynamic professional work environment.

Experience Outlets Supervisor

July 2007 - Present, Holiday Inn Riverwalk, San Antonio, TX

 Supervise Restaurant, Bar, Room Service and Coffee Shop personnel

 Procurement and inventory for Bar

 Provide schedules for all employees

 Provide backup help for Banquet Department

 Hire personnel for all departments

 Experience in Micros,Excel and Email

 Acting MOD for entire hotel

 Provide Excellent Guest Relation Skills

 Food Handling making sure all food orders are sent up to standard

 Review Daily Occupancy Reports

 Cashier and Order Taking

In Room Dining Supervisor

October 2005 - July 2007, Hotel Contessa, San Antonio, TX

 Team of 11 direct reports

 Hire personnel for In Room Dining

 Scheduling for IRD and Mini Bar

 In charge of ordering product and supplies for IRD

 Monthly inventory

 Review daily occupancy reports

 Food Handling making sure all food orders are sent up to standard

 Cashier and order taking

 Calculate the service charge and gratuities for my employees

 Customer Service

 Implemented a system for IRD and Mini Bar ie: Reports, Daily Duties, Training Manual

 Amenities for VIP rooms

 Experience in Micros, Excel, Email

 Great Communication skills

 Supervise Restaurant

Banquet Server

December 2004- October 2005, Marriott Rivercenter, San Antonio, TX

 Read Banquet Event Orders

 Set up tables for Dinners, Receptions, Weddings, etc.

 Serve guests

 Set up for hospitality suites and coffee breaks

Sales Associate

November 2004 - December 2004, K B Toys, San Antonio, TX

 Cashier

 Stock product

 Customer service

Education Burges High School, El Paso, TX

1970- 1974

 High School Diploma

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