Customer Service Front Desk

Yanicke P. Tucker

***** ** **** **, ***** Springs, FL 33065, ********@*******.***

Telephone Number: 863-***-****

______________________________________________________________

OBJECTIVE:

To obtain a position that will expand my experience and knowledge. I desire a position with career and growth potential.

SUMMARY OF QUALIFICATIONS

7 years of mid-level supervisory experience of 1 to 4 team members

Front desk – check guests in and out. Guest Services: answer questions

about area, restaurant and sightseeing advice, laundry and directions, answer

phones and take reservations

Responsible for the continuing education, training, and certification of new and experienced

employees

10 years of customer service experience

Keen sense of details and accurate data entry

Proficient in various booking engines such as OPERA, QUICKBOOK and applications including

Microsoft Office and Summary Reports

Exceptional leadership, communication, organizational, problem solving and conflict resolution,

inter-personal, analytical skills

Thrive in both independent and team environments

PROFESSIONAL EXPERIENCE:

April 2010 - Present

Labor Finders – Clewiston, FL

Temporary Office Worker

Perform routine clerical and administrative functions

Schedule and confirm appointments for clients, customers, or supervisors

Greet visitors/callers and handle inquiries

Prepare and manage correspondence, reports and documents

Maintain scheduling and event calendars

Organize and maintain paper and electronic files

Maintain records of financial transactions; prepare bank deposits

2009-2010

Vickers Chiropractic – Clewiston, FL

Front Desk Representative

Demonstrate a commitment to quality service, organization, values, and

professionalism

Provide telephone, reception, clerical, and scheduling services

Check patients in/out and make follow-up appointments

Confirm health insurance benefits and collect payments

Copy and file records for attorneys/legal purposes

Work collaboratively and support efforts of other team members

2007 – 2009

New Harvest Church, Clewiston, FL

Secretary

Great knowledge of office practices and procedures; business correspondence; recordkeeping

systems; office machine operation; telephone etiquette

Strong ability to exercise judgment and tact in dealing with the public and other employees

Maintain appointment calendar, schedule appointments, conferences and meetings

Prepare general correspondences, memorandums, reports, schedules, purchase orders and other

materials from rough draft, copy, marginal notes or verbal instruction

Excellent ability to work under minimal supervision and prioritize work

Exceptional ability to perform filing, receptionist, recordkeeping and other related clerical tasks.

Ability to make sound decisions in a manner consistent with the essential job functions.

2000 - 2007

Magna Hospitality, New Jersey

Front Desk/Night Auditor (Lauderdale by the Sea, Plantation, Weston

Diplomat, Wyndham Hotel and Resort)

Check-in/out guests

Guest services (answer phones, balance all department bars, restaurant, front desk and

housekeeping postings)

Complete forecast spreadsheet for general manager and corporate office

Trained team members to provide exceptional services to customers and clients

Monitored attendance and performance

Processed and resolved payroll discrepancies

Check/balance (roll day over to next business day)

Process reports for all departments

Assisted with mentoring and training new employees

PROFESSIONAL EXPERIENCE

2000 – 2007

Magna Hospitality, New Jersey

Assistant Controller

Verify dept. night audit

Accounts receivable

Input payable into Quickbooks

Pay 30-day or more invoices (collect payment for banquet functions. Direct bill clients for sales

reps.)

Guest complaints on incorrect charges on bill from front desk (Expedia, Travelocity complaints)

Implemented customer service skills on a daily basis

Assisted and coached new team members

Ensured accurate client and customer data entry

EDUCATIONAL EXPERIENCE

Parsons School of Art, New York, NY

Associate of Arts in Commercial Art

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