Customer Service Specialist

Angeleka Townsend

***********@*****.***

**** ****** ******

Atlanta, GA 30349

Home 770-***-**** / Cell 678-***-****

A highly qualified and personable 15+ years Customer Service Specialist. Detail – oriented team player and team building. Dedicated to continuous improvements in quality, productivity efficiency, and customer service. Excellent work ethics, strong qualifications in personnel development.

PROFESSIONAL EXPERIENCE ________________________________________________________

Zep Inc.

Atlanta, Georgia

Purchasing Coordinator 2003 – 2007

v Maintained documentation for all department purchase requisitions, placing PO’s with vendors and budget preparation and participation.

v Established effective customer relations while maintaining and growing customer base; acted as primary contact for inside sales activities.

v Forecast and apply projections and ratios to spreadsheet applications as well as internal database applications.

v Generate all orders for products, materials and services.

v Responsible for developing supplier/vendor relationships for the organization (including negotiations pricing, supplier forecasting, credit applications and approving bills)

v Striking the challenging balance between working capital (inventory) management. Having enough products just in time for customers and buying enough to optimize pricing and relationships with suppliers.

v Developed broad knowledge base of freight carriers and transportation methods through expert knowledge of tariffs, international shipping procedures, and competitive cost comparisons.

v Plan, budget, and manage all purchasing, inventory, and stock replenishment programs. Concurrently, source and select vendors, negotiate terms and conditions, and implement vendor quality standards.

v Communicate by phone, fax, email with domestic and foreign suppliers to facilitate timely delivery of product.

Customer Service Specialist / Zep Inc. Call Center 1999 - 2003

v Ability to gain customers trusts and provides exceptional follow-up, leading to increase repeat business.

v Identifying customer needs and presenting appropriate service offerings.

v Developing and training new employees on best practice and techniques.

v Possess solid computer and data entry skills, responsible for setting up new accounts, credits, invoicing, backorders, and scheduled returns via Internet or calling carriers.

v Secured company achievement awards for delivery of exceptional customer service.

v Excellent written and verbal communication skills, problem solving abilities, work very well under pressure and in stressful situations, multitasking and time management skills

Receptionist / Accounting 1998 – 1999

v Manage front office operations, greeting and announcing visitors.

v Controlled and operated busy switchboard answering system.

v Trouble shoot invoice issues and discrepancies.

v Performed office management duties including accounting, accounts payables/receivables, and sales commissions for sales reps.

Prostaff (Temp Agency)

Atlanta, Georgia

Administrative Assistant / Receptionist 1995 – 1998

v Execute numerous special projects such as planning conventions, travel arrangements, and scheduling meetings. Produce presentation materials for employee meetings and other functions.

v Proficiency in Microsoft Office programs including Word, Excel, and Outlook

v Ability to work under time constraints, multi task, work with managers and employees at all levels

v Ordering and maintaining office supplies, sorting and distributing mail, operate postage meter, fax, photocopy, and prepare paperwork to be scanned.

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