Customer Service is #1

Cara L Kellogg

Summary

More than seven years of Property Management experience with a total of seventeen years in Customer Service. Experience encompasses administrative, accounting, advertising and marketing. Maintain excellent resident relations in a professional and courteous manner.

Experience

4/08-Present Plantation Gardens Apartments Pinellas Park, FL

Assistant Manager

 Collect all deposits and rent to ensure the correct entries are posted into the accounting system and to the proper accounts

 Serve three-day notices, delinquent utility notices, returned check notices and initiate eviction proceedings as needed

 Make daily bank deposit for a 329 unit community and notify the accounting department for proper documentation

 Reconcile resident ledgers for deposit refunds and process certified letters as required by Florida Law

 Complete the required weekly property reports by maintaining the community delinquency and deposit report

 Create, write and print four page newsletter to keep residents informed of potential policy changes and community activities

 Assist in hosting community activities such as monthly craft night, bingo night and resident appreciation week

8/06-4/08 Franklin’s Printing Tampa, FL

Customer Service

 Provided customer service via telephone, e-mail and in person

 Worked with customers to design postcards, business cards, letterhead and envelopes

 Generated work orders and quotes, process invoices and handle credit card, check and cash payments

 Performed quality control procedures, using a detailed checklist, to ensure an exceptional work product

3/01-7/06 Glenbrook Apartments St. Petersburg, FL

Community Director

 Responsible for hiring and supervising outside contractors by verifying references, proper insurance and performing quality checks

 Prepared purchase orders, coded and processed vendor invoices for payment while staying within allotted budget.

 Collected and posted rent to proper accounts. Prepared and made daily bank deposit for a 200-unit property. Served three-day notices, late notices and initiated eviction procedures when necessary

 Conducted move-out inspections of units to determine applicable charges. Reconciled resident ledgers for deposit refunds and processed certified letters for required notification

 Created and organized activities to build resident retention and conducted market surveys to stay competitive

 Assisted with apartment to condominium conversion including the oversight of renovations prior to sale of units

 Acted as liaison between current apartment residents and condo owners to ensure proper relocation of residents

 Created work schedules for sales team of five. Processed payroll for a sales and renovation team of 20 employees biweekly

 Coordinated units for water and electric transfer by contacting the utility companies and completing the necessary report

Education 8/93-5/95 Edison Community College Ft. Myers, FL

 Associate of Arts Degree-Education Major

Computer Experience Microsoft Windows, MS Word, MS Excel, MS Outlook Express, Word Perfect, Internet Explorer, RentRoll, Yardi, Kronos, Print Shop 12, Reno’s Time sheet Calculator, Print Shop Software.

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