Customer Service Sales

Sarah Muich

**** ******* **.

Arnold, MO *****

Ph. 314-***-****

Career Objectives

To acquire a position in which I can use my selling skills and customer service skills to expand both sales and customer relations.

Work Experience

4/05-03/07 Reliance Bank

Banking Center Manager

• Responsible for Business Development calls

• Manage service and operation activities daily in the Banking Center

• Train new Banking Center Managers

10/00-04/06 Bank of America

• Responsible for leading a team of professional tellers and sales associates to deliver exceptional customer service as well as sales

• Manage service and operations activities to ensure excellent service and maximized banking center profitability by reducing losses and fostering teamwork.

• Leading a team to achieve a 91% in customer satisfaction

• Responsible for training Banking Center Managers

• Accomplishments

-Excelled my banking center to a K-2 center

-Increased same store sales year to date

-Awarded Presidents club in 2002

10/95-10/02 Bank of America

• Retained and deepened relationships with banking center customers and potential customers to achieve sales goals and provide quality customer service

• Received “Top Sales” award trip to San Francisco

• Mentored and trained new Personal Bankers

08/93-10/95 Educational Employees Credit Union

(07/95-10/95) Customer Service

• Resolved customer issues

(02/95-07/95) Accounts Payable

• Processed mail deposits as well as ACH transactions

(10/93-02/95) Visa Department

• Processed payments with the use of 10 key skills

(08/93-10/93) File Clerk

• Filing and delivering mail and exporting mail

References Available upon request

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