Customer Service Representative

LYNN MUNOZ

*************@*****.***

806-***-****

PLAINVIEW, TX. 79072

OBJECTIVE

Seeking to secure an administrative / clerical position, offering experience working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Experienced in providing office administrative and clerical support, including handling confidential information and operating standard office equipment. Proficient in MS Word, PowerPoint, as well as specialty data entry application software. Accustomed to meeting tight deadlines, excellent telephone etiquette and communication skills.

SKILLS

• Excellent keyboarding and word processing skills; type 60 WPM

• Excellent bilingual communication skills and professional telephone voice.

• Ability to work in team and independent environments.

ATTRIBUTES

• Trustworthy, ethical and discrete.

• Committed to superior customer service.

• Confident and poised in interactions with individuals at all levels.

• Detail-oriented and resourceful in completing projects.

• Able to multi-task effectively.

PROFESSIONAL EXPERIENCE

Munoz Family Caregiver Plainview, TX. 07/09 - Present

Elderly caregiver

• Manage household for elderly, ill family member.

• Provide transportation to medical appointments.

• Daily administration of medicines and treatments.

• Handle shopping, cooking, cleaning and other household duties.

World Finance Corporation Plainview, TX. 12/07 - 07/09

Customer Service Representative

• Keep record of various administrative services including copying, filing, bookkeeping, and appointment setting utilizing organizational skills and sales/marketing initiatives. Up-selling prospects and responding to calls.

• Manager in training: such duties involved opening and closing the registers, assisting in the training of new hires, monitoring cash limits and ensuring quality customer service at all times.

EDUCATION:

Plainview High School Plainview, TX. 2001-2005

Diploma

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