Customer Service Project

SANDEEP BOSE

Email id: *******.*****@*****.**.**

Address: B2-906, L&T South City,

Arekere Mico Layout

Bangalore -560076

Phone: 991-***-****

Objective:

Proactive technical professional with training and hands-on experience seeks challenging role that will provide opportunity to utilize academic knowledge and practical engineering to build business solutions.

Background Summary:

Work with various Mobile communication technologies, Java Swings.

Used Star UML, Oracle Forms and Report Developer 10g, SQL *Plus.

Interacted with technical and non-technical team members to provide technical requirements

Excellent technical and interpersonal skills

Possess good analytical and problem solving skills

EDUCATION:

University of the West of Scotland, Paisley

Master of Science in Advanced Computer Systems Development, 2011

AMC Engineering College, Visvesvaraya Technology University, Belgaum

Bachelor of Engineering in Information Science and Engineering, 2009

Technical Skills:

Programming Languages C, C++, JAVA, Shell, SQL, PL/SQL, LAMP and UML.

Databases MS Access, Oracle, MS SQL

Other Tools Wireshark, Ruby on Rails, Ajax

Operating Systems Unix, Linux, Windows XP/Vista, 7, Server 2008

Experience:

Feb 2011- Present Law Offices of Gomez, Duke and Morgan (Part time) – Technical Staff

Responsibilities: Worked as a Web Developer for Gomez, Duke and Morgan law firm creating and maintaining their website and database.

Transferable Skills gained:

• Interacted with IT Business Analyst to gather functional requirements.

• Worked as a member of a team composed of users, analysts, developers, project managers and infrastructure personnel to design cost effective technology solutions in support of functional business requirements

• Worked extensively with Object Oriented Programming, VB.Net, ASP.Net, XML, Web services

• Gained experience in using SOAP, WSDL, HTTP

• Gained extensive experience in using and developing complex SQL queries and stored procedures in MS SQL.

• Created end user documentation

• Through understanding of designing web applications.

Jan 2010- Mar 2012 Thistle Hotel, Glasgow (Part- time)- Customer Service staff

Responsibilities: Interacting with customers and peers in a professional manner and providing an efficient, timely, courteous, and satisfying service to customers in order to create a memorable experience for them, and gaining customer loyalty.

Transferable Skills gained:

• Team working, self-motivation, and taking initiative;

• Tact and diplomacy in dealing with customers;

• Active listening and problem-solving skills;

• Effective communication and interpersonal skills, and

• Emphasis on punctuality, courtesy & adherence to delivery schedule.

Academic Projects:

Research and implementation of Query Optimization in Oracle databases, 2010

Implementation and its introduction of Query Optimization used in Oracle and in SQL statements. Various optimizations and components used in Oracle for various transformations that took place in SQL.

Implementation of various designs and User interfaces of Smart Fridge, 2010

Various designs that was implemented to make good interaction with the users. Making each designs of Smart Fridges user friendly and briefly explaining the designs of smart fridge.

Implementation of Mobile Entertainment and its impact in businesses, 2010

The various mobile entertainments available and its revenue are discussed in the project. The mobile entertainment with the growing age of technology and its application is shown with the value of business development. Analyzing various economic turnovers with the use of business technology used in businesses throughout the world.

Implementation of StarUML in Video Rental Systems, 2010

StarUML is implemented in Video Rental System with Use case, Logical, Component and Deployment diagrams.

Implementation of using SQL language in University Student Database, 2010

Implementing a student database from the schema by using Oracle 10g with the development of Forms, Reports and executing SQL, PL/SQL language. At the same time creating triggers for various applications in the University student database.

Implemented a Contacts Organizer Database using C++, Fall 2003

Implemented a database for maintaining names, contacts, emails in a file based system and to search the database using names and email ids.

Implementation of Hotel Reservation system using Java and Access Database, Spring 2003

Designed and implemented a hotel reservation system as a part of final project. The project involved database design and coding in java. Build a GUI using AWT to make and display reservation and billing. Used JDBC-ODBC bridge to connect to MS-Access database.

Certifications: Registered for SAP certifications

Others: Worked as a volunteer at American Red Cross

Recommendations: On request

PROJECTS UNDERTAKEN:

Masters Project

Project Name: The Value of Mobile Communication Technology (MCT) to businesses in the UK (Oct’10 – Jun’11)

Technology used: 3-G, Wi-Fi, SMS, Bluetooth, etc and other MCTs.

Objective: To measure the extent about the adoption of MCT providing significant business value to an organization.

Primary research was pursued in which there were interviews with three companies where MCT was used in their businesses, a case study of a business was undertaken following the feedback of 15 companies completing a questionnaire where the researcher studied the business value of MCT in an organization.

Undertaken secondary research to assess current academic literature. I undertook primary research within a number of businesses to assess the role of mobile business technology in contributing to business development and critically analyse and compare primary and secondary research findings with a view to answer the research question

Producing conclusions and recommendations that may assist future decision-making for the adoption of MCT in the UK.

Engineering Project:

Project Name: Network Border Patrol (NBP) was carried out at Rajesh Global Solutions for Industrial training and project work. (Feb’09 – Jun’09)

Technology used: Java- SWINGS, Algorithm used: Leaky bucket and feedback control algorithm.

To prevent congestion control through communication over network by using Network Border Patrol. NBP would allow routers on borders of network to perform flow classification and maintain per-flow state by not allowing routers at core of the network to do it.

Proposed System: NBP allows buffering of packets which are carried out in edge routers rather than in the core routers. The packets are sent into the network based on the capacity of network and hence there is no possibility of any undelivered packets present in the network. Absence of undelivered packets avoids overload due to retransmission. Fair allocation of bandwidth is ensured in the network.

Role: To note the data packets those are sent from the source to the destination module. Also checking the number of incoming packets is same as that of outgoing packets in the ingress and the core router. Checking the system implementation of NBP.

The above mentioned details of the resume are true as per my knowledge.

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