Objective

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Seeking to secure a position with a progressive and forward thinking company requiring the skills of an experienced applications support tech or trainer, whereby my years of management experience in upscale hotels and conference centers and education as a project manager can be applied for the benefit of the firm.

Profile _______________________________________________________________________

Self-motivated, pleasant professional with multiple certifications and almost 10 years of experience, including awards, recommendations and promotions, with a proven track record of innovative thinking, problem solving, time and money management. I have flair for quickly mastering technology - recently completed Allied University’s project management certification course and on track to be certified with PMI as a (CAPM) by the fall. I am very diplomatic and tactful with both professionals and non-professionals at all levels, from decision makers to end users; accustomed to handling sensitive and confidential information.

I am flexible and versatile - able to maintain a sense of humor under pressure; poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments, excellent team-building skills.

Skills Summary _________________________________________________________________

o Project Management

o Report Preparation

o Written Correspondence

o General Office Skills o Computer Savvy

o Customer Service

o Scheduling

o Training o Front-Office Operations

o Professional Presentations

Professional Experience ______________________________________________________________________

AGILYSYS INC.

Remote Application Support Technician March 2008 - March 2009

• Traveled extensively across the country as a Visualone trainer and technician.

• Responsible for client support on location or on-call

• Maintained and promote strong client relationships

• Presented VisualOne to hotel executives and decision makers

• Developed successful training programs for a wide variety of clientele ranging from high end to three star hotels and convention centers

• Enhance / modify training documentation to fit client needs

• Created user friendly manuals and "cheat sheets" to aide in ongoing training tools

• Evaluated client needs, customized and conducted training classed to best satisfy them

• Rapidly learn and master varied computer programs including SQL, HEAT and Protobase

THE HARBORVIEW HOTEL AND RESORT

Front Office Manager April 2007- March 2008 (Contract Job)

◆ Oversee front-office operations and provide impeccable customer service

◆ Managed a staff of approximately 25 employees

◆ Organized and created training class to improve service levels

◆ Evaluated staff on performance

◆ Manager on duty- main liaison between staff and hotel clients

◆ Worked with back office staff to coordinate maximum financial return for hotel

◆ Scheduled front desk and PBX staff

◆ Developed a set of S.O.Ps for all front office staff

◆ Managed a house bank of $5000.00

The FL Hotel and Conference Center

Guest Relations' Manager May 2004 - February 2007

♦ Managed a staff of approximately 25 employees and a house bank of $1500

♦ Trained new employees

♦ Successfully resolved guests' issues and complaints

♦ Improved productivity and service levels

♦ Created a "custom concierge" tab in the software to service guests more efficiently and effectively

♦ Manager on duty- main liaison between staff and hotel clients

Skills _________________________________________________________________________

MS Office, including Outlook, Access, Portfolio, Protobase, Switchboard, XETA, ONITY, Saflok and VisualOne

Education _____________________________________________________________________

Atlantis University – Hospitality management 2003

DeVry University – some coursework completed- business administration 2004

Allied American University – graduate- property management, small business management, project management 2010

Ma real estate license - exp. 2011

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