Customer Service Sales
Resume:
ZINNIA PARDIWALA
Toronto, ON M1C 0C9
Phone: (416) 286 – 5298
Cell: (647) 926 – 9510
Career Overview
A Committed and motivated individual with proven experience in administrative and management roles. An individual with strong communication skills, work ethic, professional demeanor and great initiative. Energetic and results oriented team player eager to join a Company who needs top level support.
Skill Highlights
• Administrative /HR support & Operations
• Banking
• Investment Funds (Mutual Funds) certification
• Account Management
• Team liaison
• Organizational skills
• Customer Service and Sales
• Microsoft Office and Outlook
• Multi - Tasker with an eye for detail
• Data Entry
• Music-Piano & Singing
Core Accomplishments
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• Employee Management: Liaised with Management to establish HR, employee benefits, training, payroll and termination procedures.
• Calendaring : Planning all meetings and Travel for Senior and Junior Management
• Scheduling: Facilitate constant onboarding of new employees by scheduling training, answering questions and processing paperwork to minimize errors and generate superior results.
• Research: As FSC, I am the first point of contact for all customers and I investigate and analyze client complaints to identify and resolve their banking issues to their satisfaction.
• Event Planning: Successfully plan and execute corporate meetings, lunches and special events like Staff picnics and Christmas parties for groups of 30 employees
• Data Organization: Improve office organization by compiling monthly and quarterly budget reports, financial spreadsheets and company data reports using advanced Microsoft Excel functions.
• Multitasking : Demonstrate proficiencies in telephone, email, fax and front –desk reception within high – volume bank environment
Professional Experience
Music Teacher (Part Time) June 2011- April 2012
Step By Step Nursery School, India
Management Assistant / Quality Analyst March 2006 – February 2009
HealthQuist (I) Pvt.Ltd, India
• Multi role as Asst. Manager/Quality Analyst and HR/Payroll assistant for a growing US based Medical Billing Company
• Successfully administer a team of 30 employees (Data-Entry and Follow-Up) for an US based Medical Billing Company, wherein I oversee and supervise the HR and Payroll Processes.
• Multi -task in documentation and Filing for all Employees and multiple Doctor's Account Receivables and Collections.
• In addition I also provide full personal assistance, clerical services and administrative support to the management team
• Submit regular and accurate Excel Account Receivables Reports on weekly & monthly basis for Accounts and Progress Reports to the Head office in USA thereby keeping a regular Update and status of our Accounts and Employee Performance.
• I can Upload and Download Daily Data received from the US, so that in absence of the Systems Administrator, work can still be printed and worked on for the day avoiding delays.
Financial Services Coordinator May 2004 – March 2006
BMO Bank of Montreal, SaltSpring Island
• Independently completed the Investment Funds Course (Mutual Funds) with ICB to further my career growth as Financial Services Manager
• First point of contact to clients : successfully solve Everyday Banking needs of every customer call or visit to the Bank
• Maintaining and Coordinating the Appointment Calendar for Branch Manager and Financial Service Managers
• In the span of six months, I have learned and achieved the responsibility to Open and Close Safety Deposit Boxes, Secured confidential role of being Custodian to the Vault Treasury and ATM machines.
• Issue and cash Amex Travelers Cheques as well as administer and process Wire transfers in various currencies around the world
Customer Service Inbound Sales Associate February 2003- March 2004
Amex Canada Inc. Toronto
• Handle and answer inbound calls for Charge & Credit Card queries and issues for US based clients.
• Resolve all investigations such as payments, customer complaints and customer accounts thereby receiving CSR Bravo certificates from TL
• Deliver Knowledge & meet monthly Sales targets of various products and services by enhancing customer call experience.
Cashier and Sales Associate September 2002- October 2003
The Hudson Bay Co- The Bay Toronto
• Given vital responsibility within 1st week of my employment to manage Cash counter -opening and closing of Till and making sure all cash transactions (refunds, exchanges, gift certificates and coupons) were processed properly and balanced daily.
• Carry out Sale Transactions for clothing by delivering competent product knowledge and current sale schemes. Also increased my Sales from 2 to 5 customers daily for signing customers up with the HBC credit card and HBC points card.
• Knowledge of various products available.
Cashier and Sales Associate (P/T) August 2002- January 2003 Sportchek, Toronto
Sportchek Canada
• Handle Cash and Transactions with ease and accuracy
• Sales of various sports clothing and equipment.
Education
Institute of Canadian Bankers (ICB) November 2005
Investment Funds of Canada (Mutual Funds)
Successful and independent study of the Investment Funds in Canada (Mutual Funds) within a 5 month period while working at BMO Bank Of Montreal.
Loreto College, Calcutta University May 2002
BA- Education Honors
Elected by Staff and Student Body as Vice President of College and awarded the ‘Loreto Medal’ for All Round performance (equivalent to a Valedictorian)
Royal School of Music, London
Music- Piano instrument
Appeared and successfully passed all grades of Piano under LRSM Qualified Teacher.
La Martiniere for Girls High School May 1999
ISC – Arts
Twelve year schooling and two years majoring in Arts: Psychology, Sociology, Geography and Home Science subjects.
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