Customer Service Management
Resume:
WAYNE E PATTERSON
Saint Cloud, MN 56301
***************@*****.***
OBJECTIVE
To obtain a position using my skills and experience.
JOB HISTORY/DUTIES
Operations Supervisor
Allied Waste Services
Sauk Rapids,MN
Start Date: November 2009 End Date: Present
Responsible for supervision of employees performing waste collection and other operations related work. -Drove route vehicles in order to cover vacations or other staffing shortages. -Responded to customer service inquiries, requests or complaints. -Conducted route observations and in-cab ride alongs to ensure safety procedures were being followed. Documented and discussed the results with employees and management. -Developed weekly work schedules to match staffing and work load levels. -Coordinated with other departments and customers to change or improve customer service -Responded to driver reports of problem pickups such as unsafe conditions. -Responsible for maintaining safe work practices.
Lead Swing Driver /Trainer
Republic Services
Sauk Rapids,MN
Start Date: July, 2009 End Date: November 2011
Drove all routes to cover staffing shortages and vacations. -Assisted in training of newly hired drivers.
Operations Supervisor
Allied Waste Services
Sauk Rapids,MN
Start Date: July, 2009 End Date: July, 2010
Responsible for supervision of employees performing waste collection and other operations related work. -Drove route vehicles in order to cover vacations or other staffing shortages. -Responded to customer service inquiries, requests or complaints. -Conducted route observations and in-cab ride alongs to ensure safety procedures were being followed. Documented and discussed the results with employees and management. -Developed weekly work schedules to match staffing and work load levels. -Coordinated with other departments and customers to change or improve customer service -Responded to driver reports of problem pickups such as unsafe conditions. -Responsible for maintaining safe work practices.
Lead Swing Driver
Allied Waste Services
Sauk Rapids,MN
Start Date: August, 2006 End Date: July, 2009
Drove all routes to cover staffing shortages and vacations. -Assisted in training of newly hired drivers.
Commercial Route Driver
Saint Cloud,MN
Start Date: July, 2003 End Date: August 2006
Drove commercial routes using Front Load collection vehicles. -Responsible for providing quality customer service while maintaining safety and productivity. -Assisted in training of newly hired drivers.
EDUCATION
Major: Business Management
Rasmussen College, Saint Cloud Campus
Date Completed: 2011
Courses: Volunteer Service -Assisting students in class with course work, lunch and recess assistant. School sports volunteer coach.
Major: Unknown
Stride Academy School St Cloud
Courses:
NOTES AND ACTIVITIES
SUMMARY: Summary of Qualifications 12 + years experience as a driver, driver trainer and Operations Supervisor in the solid waste industry. No vehicle accidents or lost time injuries in my 12+ years in the solid waste industry. Qualified to drive all types of collection vehicles ASL, FEL, REL and RO. Knowledge of Info Pro and other office programs including: Microsoft Word, Excel and Power Point. Excellent leadership and communications skills with an attention to detail. Ability to handle numerous responsibilities including managing drivers and running routes. Strong outgoing personality, with the ability to motivate others. Exceptionally focused, flexible, organized, detail oriented. I have completed the Computer Application and Business Systems Concepts course at Rasmussen College and am working towards an AAS Business Management-anticipated June 2014.
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