Customer Service Medical Assistant

Towanda S. Wilson

**** ******** ******, *********, ** 21206•443-***-****•********@*****.***

Objective

As a Medical Assistant, providing quality service to patients while demonstrating teamwork with the staff. My duties will include administrative, clerical, clinical, first aid, and cardiopulmonary resuscitation (CPR).

Skills:

Administrative Duties, 40wpm, 10,000kph, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Attention to Details, Verbal and Written Communication with Organizational Skills, Customer-Oriented, Triage Patient Calls, Patient Documentation, Phlebotomy, Sterilize Instruments, Medical Terminology, Internet Proficiency, Allscript

Experience:

10/08 – 12/10

Kelly’s Services

Baltimore, MD

Cashier: Morgan State University Bursar’s Office

Processed all cash, credit cards, and phone charge transactions.

Organized and distributed refund, stipends, and payroll checks.

Prepared and performed special projects in a timely manner.

Balanced all monies on deposit slips for bank run.

Prepared daily cash reconciliation sheet for closeout.

08/07 – 08/08 Today’s Staffing Baltimore, MD

Registration Aide Johns Hopkins University Center for Talented Youth

Assist with data entry of student records

File management of student records, including applications, student records and supporting documents

Processed a variety of materials to set up student folders and filing systems

Interact with public via phone and email, assisting the Registration department with inquiries and other related registration questions.

Process incoming mail

Sorted, filed, and processed large volumes of records for the department.

08/06-08/07 Metro Staffing Baltimore, MD

Receptionist

Answer a multi-line phone system, directing calls to the appropriate staff member

Greet clients in a professional and courteous manner

Received, composed, and delivered messages in an accurate and timely manner.

Performed light cleaning in the reception area, maintaining a clean and pleasant atmosphere

Order warehouse and office supplies and maintained inventory

Prepared and balanced daily and weekly shipping /receiving reports and daily inventory reports

12/01-12/05 JP Morgan Chase (formerly Bank One) Baltimore, MD

Team Leader

Supervise and train a staff of 35 employees.

Monitor flow of daily system activity

Validated and proofed multiple accounts (encoded and balanced)

Perform weekly/monthly procedure audits

Verify checks to bill remitter to ensure the accuracy of account numbers and amount of payment

Conducted monthly employee performance reviews and attended daily turnover meetings.

05/98-12/01 Allfirst Bank Baltimore, MD

Customer Service Rep/Head Teller

Supervise tellers in the performance of extensive cash handling and customer satisfaction

Process and balanced ATM, verifying commercial and retail deposits and withdrawals

Maintained vault balance ensuring accuracy of funds at all times

Ordered bank currency, delegated weekly duties to other tellers, performed weekly and monthly audits to ensure that bank procedures were performed in accordance with company policy

Performed daily audit to ensure that balance report was accurate and performed in a timely manner.

Scheduled and implemented training for new hires.

Education:

Medical Assistant

Medix School – West (Dec. 2011)

Cardiopulmonary Resuscitation (CPR)

Medix School – West (Sept. 2011)

Medical Billing/ICD-9 and CPT Coding

Doctor’s Help, Inc., (Oct. 2010)

Computer Office Assistant

Philadelphia Training Center (Feb. 1993)

References:

References are available upon request

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