Verushka Johnson

**** ****** *** *

Minneapolis, Mn 55408

Phone: 612-***-****

E-Mail: hu4ubl@r.postjobfree.com

Summary

Food Serve *Shift Supervisor *Cocktail Server Key Qualifications Hospitality & culinary education Front & back-of-House operations Fine Dining/casual dining Teambuilding/Training/Supervision Safety/Sanitation/Quality Control education Current training and education of OSHA guidelines Exceptional ability to perform under pressure in high volume setting Guest Service Excellence Cocktail service/Bartending Superb interpersonal skills and exceptional ability to relate with and make happy all types of customers Detail Oriented with a Talent for Organization Over 25 years experience in the restaurant industry Energetic, professional and dedicated

Highlights

Detailed oriented

Multi tasking expert

Great verbal and writing skills

Great customer service

Excellent tray service

Superb up selling skills

Expert in timing of food readiness

Able to work independently, or as part of a team

Accomplishments

Worked my way from Bus person to assistant manager by the age of 16

Able to work front and back of the house of any dining establishment

Expert in customer relations

Over 20 years experience with customer service

Experience

2003 to 2005

Las Vegas, NV

Shift Supervisor

Secured restaurant at closing of each work day Daily balance of cash register Daily deposit of store money into bank Market products and menu items Take food orders over the phone efficiently Up sell specials and menu items Assuring customer satisfaction Quality control Daily food Preparation and Baking Greeted customers in friendly courteous manner Maintained excellent rapport with guests and stimulated sales through professionalism Catering food for large companies Maintain cleanliness of dining and work area during business hours of service.

1997 to 2003

Castaways Hotel & Casino Las Vegas, NV

Food Server

Ensure station and table set-ups are complete and stocked Able to maneuver between functions occurring simultaneously Monitor quests and respond to their needs and requests in a warm timely manner Maintain proper cleanliness and sanitation according to OSHA guidelines Responsible to serve customers in two or more stations Control guest checks and secured proper payment Developed excellent rapport with regular customers Tray service at all times On call banquet server for large conventions.

1994 to 1997

New Frontier Hotel & Casino Las Vegas, NV

Food Server/Cocktail Server

Maneuver between food server and cocktail server functions when asked or scheduled Remembering drink orders for gamblers in assigned station in the gaming area Ensure station is stocked and cleaned before, during, and after shift Maintained excellent rapport with restaurant customers, visitors, locals, hotel-casino guests Presented guests with checks promptly, thanking them and inviting them to return Memorized layout of hotel-casino and restaurant Memorized full menu, daily specials, and alcohol inventory Lots of walking and standing several hours a day On call banquet sever for large conventions.

Education

2005 Pima Medical Institute Las Vegas, NV

Certificate Medical Assistant

1992 Concorde Career Institute San Diego, CA

Vocational Microcomputers,

Select One

Languages: English, Serbian, and Croatian

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