Customer Service Manager
Resume:
Wildomar, CA, *****
********@*****.***
KAYTEEN M PICKLE
OBJECTIVE To provide exceptional customer service, and be an outstanding representative of a great company.
SKILLS & ABILITIES Superior customer service skills, exceptional skills with multi line phones, while greeting customers coming in. Microsoft office, Social Media, superior up-sell techniques
EXPERIENCE CUSTOMER SERVICE REP/POOL CLEANER, PICKLES POOL SERVICE
2002-2012
In charge of customer service, including customer complaints, or problems, establishing new clients, maintaining pool cleanliness and ph balance.
CUSTOMER SERVICE REP, KOHLS
2010-2012
Ran customer service desk, answered all incoming calls and answered customer questions, or directed to proper department. Number 1 in soliciting store credit cards. Handled customer complaints and resolved them without need for upper management. Processed all returns, as well as purchases. Provided exceptional customer service to all customers in all situations
STARBUCKS KIOSK MANAGER/VONS
2004-2005
Ran Starbucks kiosk, and managed up to 8 partners at a time. Provided extraordinary customer service. Prepared customer drinks quickly and correctly, wrote weekly schedules, placed weekly orders, did monthly inventory. Trained all new associates.
EDUCATION SAN CLEMENTE HIGH SCHOOL
Played varsity softball, sang in competitive choir. Gpa of 3.1graduated with honors from California golden state exams in history, English, and science
0COMMUNICATION Great team player. Awarded multiple times by employee of the month as the employee who helped them achieve their award.
LEADERSHIP As just a barista at Starbucks, when manager became ill, I stepped up immediately took on the leadership role. Co-captain of varsity softball team.
REFERENCES WILLIAM RICHARDS
ASSISTANT STORE MANAGER/KOHLS
Heather Black
ASSISTANT STORE MANAGER/Kohl’s
RICK PICKLE
OWNER/OPERATOR PICKLES POOL SERVICE
DAMON WILLIAMS
ASSISTANT STORE MANAGER, VONS
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