Customer Service Human Resources
Resume:
Tiffany Williams
****************@*****.***
Summary of Qualifications :
Large work experience in the service industry with absolute customer orientation
Good exposure to the fast paced work environment at call centers
Great experience of sales over calls with enough exposure to the job challenges
Pleasant and clear voice with neutral accents
Great convincing powers developed through complete knowledge of the product and the related fields
Good typing speed (40 wpm)
Excellent computer proficiency with ease in using MS Word, MS Excel and MS Powerpoint
Great patience and persistence during the conversation with the customer
Professional Experience
Academic Education :
.Graduate of Petersburg High School (June.2009)
. Attended Norfolk State University but now transferred to Northern Virginia Community College
where i will be finishing my degree in Business Management and a minor in Human Resources
Work History :
Star tek
Petersburg,Va
Technical Support Rep
January.2007- December.2008
troubleshoot software technology related to the equipment, respond to phone calls,
email and other technical requests as well as providing pre-sales information or
advice on sport Optics products. correctly identifying and researching using customers relations platform in
order to resolve the service related problem.
Bank Of America Call Center
Norfolk,Va
Customer Service Rep
May.2010-May.2011
Receiving a list of prospectus customers and making calls to each customer regarding the purchase of credit cards of the Union bank
Opening the calls with good greetings and confirming the permissions from customers to continue the conversations
Probing the customers about their current banking needs and their frequency of visiting the bank premises
Informing the customers about the advantages and ease of use of credit cards
Conveying the customers about the financial and social background of the bank and its abilities to provide credits
Taking follow ups with frequent callings for customers with busy work schedules
Maintaining the sale sheets and reporting it to the supervisors at the end of each day.
Vangent
Chester,Va
Customer Service Rep
July,2011-January.2012
Periodically meet to review the Code of Ethics and regularly review Vangent business practices, procedures, policies,
and internal controls for compliance,Review all updated scripts in the system,Answer all questions pretaining to Medicare's
program,Meeting all requirments for Vangents policy
Certification:Six Sigma
October.2011
References : Will be available on request
Contact this candidate