Customer Service Sales
Resume:
Kathryn J. Owens
Williston, SC 29853
*********@*****.***
Offering a Proven Track Record of Organizational Efficiency and Productivity Improvements
Performance-driven administrative professional with experience in facilitating support services and office management. Strong organizational, customer service and communication skills with the ability to independently plan and direct business affairs. Trusted advisor, liaison, and assistant.
Core Knowledge & Skill Area:
• Client Relationships
• Organized and Multitasked
• Highly Motivated
• Marketing/Communication
• Extensive knowledge of Lean Sigma/Kiazen
• PC Proficiency in Microsoft Office, Proprietary Software Systems
PROFESSIONAL DEVELOPMENT
Bachelor of Business Administration, Columbia Southern University April, 2012
Concentration in Human Resources Management
Graduate with a 3.67GPA
Associate Degree in General Studies, Denmark Technical College May, 2006
Graduated with a 3.8 GPA
PROFESSIONAL EXPERIENCE
Dayco Products LLC, Williston, SC
Customer Service Representative 2010-Present
Responsible for the strategic and management of customer accounts
• Manage specific customer accounts
• Ensure that all shipping requirements are met for each account
• Process customer orders with accuracy
• Develop customer service policy and procedures for the department
• Manage and resolve customer complaints
• Assist Logistics Manager with customer issues
• Assist customer to ensure that PPAP processes are in order for shipment
• Coordinate with all departments to ensure customer demand is being met
• Participate in Lean Sigma Events
Kathryn J. Owens PAGE 2
Cox Wood Preserving, Co., Orangeburg, SC
International Sales Coordinator 2007-2010
Responsible for the coordination of all international shipments outside the United States.
• Manage all export orders and ensure all the regulations are met for the exporting country.
• Obtain appropriate certificates from suppliers and government officials.
• Manage freight costs for international shipments
• Schedule all international shipments including inland freight to the ports including contractors.
• Ensure all port regulations are being met
• Process all letters of credit and ensure accuracy of all international documents
• Provide shipping schedules to customer base and outside sales
• Assist the Vice-President of International Sales
• Develop a business process for shipping wood and wood products internationally
• Assist Logistics Manager with scheduling and dispatch
• Ensured truck drivers were in compliance with DOT and Port regulations
Dixie Narco, Inc., Williston, SC
Account Representative 2005-2006
Responsible for the strategic and day-to-day outside sales for vending machines sales in the Food Service/Distribution Group.
• Managed the current Dixie Narco Distributors both domestically and internationally.
• Addressed and resolved customer issues
• Provided service schools and training throughout United States and Canada to customer base while ensuring that cost was kept to a minimal.
• Ensured that manufacturing was meeting the needs of the customer.
• Schedule necessary production of vending machines.
• Represented Dixie Narco at National Trade Shows, Customer Expos, and Association Meetings.
• Prepared and conducted presentations to management and customers to promote product
Senior Sales Coordinator 2003-2005
• Developed new business processes for the Diversified Products Division
• Imported goods from Mexico and Canada
• Ensured accuracy in finish goods inventory
• Provided excellent customer services to all groups under this division
• Managed several customer accounts
• Processed customer sales orders
• Assisted with organizing National Trade shows
• Ensured Dixie’s Shipping Department was meeting the needs of the customer both domestically and internationally
Sales Administrator 2001-2004
• Entered all sales orders for the Food Service Sales Division for Dixie Narco
• Created Styling Sheets on new vendors that were manufactured for Food Service Sales
• Managed customer accounts
• Provided daily, monthly, reports to manager and customers
• Assisted the Director of Food Service Sales with the day-to-day operations in finish goods inventory and scheduling production.
Kathryn J. Owens PAGE 3
Dixie Narco, Inc., Williston, SC
Credit Memo Administrator 2000-2001
• Processed all credits for Dixie Narco’s customer base dealing with the service parts department.
• Ensured that warranty claims were accurate.
• Developed and maintained the process to perform duties for the Credit Memo Administrator.
• Addressed and resolved customer issues and complaints
• Processed parts orders for entire Dixie Narco’s customer base
Axis 1 Center of Barnwell
Domestic Violence and Sexual Assault Victim’s Advocate 1999-2000
Responsible for providing extensive support and counseling to victims’ of crime as well as community awareness to assist in preventing domestic violence and sexual assault.
• Assisted victims in obtaining an Order of Protection through court, shelter, and establishing necessary relocation.
• Prepared and conducted Sexual Assault/Domestic Violence Awareness Seminars in schools and general public.
• Provided assistance to general public that were in need through Help Line.
2nd Judicial Circuit Solicitor’s Office
Legal Assistant to the Solicitor 1993-1998
Responsible for providing administrative support to the Solicitor.
• Assisted in organizing Capital murder cases
• Prepared necessary court documents for Judge’s signature
• Prepared necessary Motions, affidavits, subpoenas(both in and out of state)
• Acted as liaison between law enforcement and the Solicitor’s Office.
• Maintained the Solicitor’s calendar and daily activities.
• Obtained necessary records and evidence for criminal cases
• Provided support to victim of crime
• Interviewed witness when necessary
• Managed media affairs
PROFESSIONAL REFERENCS FURNISHED UPON REQUEST
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