Customer Care High School

PARMA DE

*C CHIDAM MUDI LANE EMAILID - **.******@*****.***

KOLKATA – 700006 ******@*****.***

WEST BENGAL CONTACT NO - +91 - 990-***-****

OBJECTIVE

To utilze my comprehensive problem solving abilities, my excellent verbal and written communication skills and my ability to deal with people diplomatically in the service industry.

JOB EXPERIENCE

1.Worked for Vodafone Customer Care (Outbound Process) as a Customer Care Executive for ten months.

Key Responsibilitiies:

a.Handling different level of customers (individual or corporate Vodafone connection holders) with utmost care and precision.

b.Capturing information pertaining to different complaints that customers launch against Vodafone time to time.Preaparing reports based on that and simultaneously transferring all the captured data to the respective authority.

2.Worked as a Quality Analyst for six months for Vodafone Customer Care (Outbound Process).

Key Responsibilitiies:

a.Auditing calls for various processes like Welcome Calls, Healthcare Calls, Complaint Calls,Calls pertaing to Bill explanation etc.

b.Conducting training sessions for Customer Care Exectives on quality improvement during giving calls to customers.

c.Making C-Sat (Cutomer Satisafaction) calls to high profile customers with minute attention to details and it is genrally based on long train incidents.

3.Worked as a Business Development Exectuive for an Elance Profile “WebPhlox”.

Key Responsibilities:

a.Selecting right projects out of 10,000 projects per day, placing bids against live projects, prepairing various type of business prposals keeping in mind the mood,vitality and over all scope of the projects.

b.Guiding designers and developers in order to get a full fledged outcome at the time of final delivery for each and every project.

c.Continuous support and interaction with the clients throughout every project’s tenure.Here I would like to give stress on three key things (Hard work,Dedication and Wilingness to exceed the furthest limit of expectation ) that helped me immensely to get an unknown profile noticed by every one out there on elance because we have climbed a long height to secure a place for us within first 500 companies doing business via elace and that too within a very short period of time.

EDUCATION

DEGREE INSTITUTE BOARD/UNIVERSITY MARKS YEAR OF PASING

BA ENGLISH (HONS) MAHARANI KASISWARI COLLEGE CALCUTTA UNIVERSITY

52.33 %

2008

HS

LAKETOWN GIRLS HIGH SCHOOL WEST BENGAL COUNCIL FOR HIGHER SECONDARY EDUCATION

53.4 %

2005

MADHYAMIK GIRIBALA SIRCER BALIKA VIDYALAYA WEST BENGAL BOARD OF SECONDARY EDUCATION

82.5 %

2003

COMPUTER TRAINING

Completed ‘O’ Level Course (Diploma in Computer) from ICEI under DOEACC Society in 2006 and obtained Grade ‘C’.

EXTRA CURRICULAR ACTIVITIES

Completed 4th year of Classical Dance Course(Bharatnatyam) with First Divison

PERSONAL PROFILE

FATHER’SNAME : GAUR KUMAR DE

DATE OF BIRTH : 25 – 07 – 1987

LANGUAGES : ENGLISH, BENGALI, HINDI

NATIONALITY : INDIAN

I solemnly confirm that the above mentioned facts about me are true to the best of my knowledge

PLACE : KOLKATA

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PARMA DE

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