Customer Service Data Entry

Danielle M. Griffiths

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**** ********* ******, **** *********, FL 33952 Home: 941-***-**** - Cell: 941-***-**** : *********@*****.***

Career Overview

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Enthusiastic and self-motivated Administrative Assistant with solid background in data entry, word processing and basic accounting skills.

Skill Highlights

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Administrative support

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Heavy Cash Handling

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Critical thinking

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QuickBooks

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Attention to detail

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Business correspondence

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Microsoft Office skills

● Filing and data archiving

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Spreadsheet development

● Excellent verbal and written communication

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Travel booking

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Telephone Skills

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Type 65 WPM

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Customer Service

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Accounts Payable / Accounts Receivable

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Data collection

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Report analyst

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Data entry

Core Accomplishments

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Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed customer records and billed accordingly.

Customer Service / Cash handling

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Experience in heavy cash handling.

Monthly Reporting

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Data Entry

Entered data into online software weekly.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Human Resources

Recorded and filed employee benefit, salary and annual evaluation information.

Professional Experience

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Administrative Assistant

September 2006 to Present

First Macedonia MB Church – Punta Gorda, FL

Perform small office duties - answering phones, light filing, outgoing mail. Create and maintain database of sermons for pastor. Coordinate all travel plans for pastor. Responsible for the writing, coordination and execution of small grant-funded programs.

Information Technical Specialist

June 2008 to April 2012

Macedonia Human Services Cultural Training Center, Inc. – Punta Gorda, FL

Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Communicated with customers, employees and other individuals to answer questions and explain information. Computed, recorded, and proofread data, records and reports. Maintained confidential information, such as pay rates, bonus targets and pay grades. Prepared financial and regulatory reports required by laws, regulations or boards of directors. Managed accounting operations, accounting close, account reporting and reconciliations. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Completed monthly, quarterly and/or annual bank reconciliations. Reconciled bank statements and prepared financial statements. Prepared payroll for staff of 55 direct reports. Handled, processed and distributed confidential customer information.

Office Assistant

January 2005 to September 2006

McBayne's Construction, Inc .– Miami, FL

Managed daily office operations. Regular telephone contact with Insurance Adjusters to process work from insurance claims. Filing and data entry work.

Human Resource and Accounting Assistant

January 2004 to August 2004

Peace River Distributing, Inc. – Punta Gorda, FL

Conducted new employee orientation to foster positive attitude toward organizational objectives. Cross-trained and provided back-up for other customer service representatives when needed. Assisted with payroll processing weekly. Reconciled bank statements monthly. Data Entry. Explained and processed employee benefit packages.

Accounts Receivable/Accounts Payable Assistant

September 2002 to January 2004

Peace River Distributing, Inc. – Punta Gorda, FL

Assisted with warehouse inventory. Processed accounts receivable and accounts payable entries in company UNIX software. Generated reports monthly of outstanding debts and took necessary measures to ensure collection. Heavy cash-handling. Maintained company's computer servers. Troubleshoot manual handheld issues.

Sales Assistant

August 2000 to September 2002

Peace River Distributing, Inc. – Punta Gorda, FL

Data entry of sales numbers. Generate reports monthly for chain stores. Create presentations monthly for management. Manage company's mobile communications of over 50 employees. Work closely with all sales managers for each region.

Front Desk Receptionist

July 1998 to August 2000

Peace River Distributing, Inc – Punta Gorda, FL

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Heavy cash-handling skills. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands. Generated quarterly company newsletter. Accurately processed the daily mail to the appropriate departments. Managed multi-line phone system. Customer service.

Education

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Saint Leo University 2009

Saint Leo, FL, USA

Business Administration

Bachelor of Arts

Concentration in Accounting

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