Customer Service Administrative Assistant

Kha-Mi Rivers

*** ***** ****** ****, ***. *E

Bronx, NY 10473

Home 718-***-**** | Mobile 347-***-****

Email: *******@***.***

SUMMARY OF QUALIFICATIONS

An accomplished Professional with over 8 years of experience as a Receptionist / Customer Service Representative. Proven track record of accurately completing a multitude of administrative tasks, while effectively prioritizing workload. Key strengths include reliable work ethic and high dependability. Flexible, energetic, and motivated in both team and individual contributory roles, easily applying skills and knowledge to meet goals.

PROFESSIONAL EXPERIENCE

New York City Off Track Betting – New York, NY 06/2003 – 12/2010

Receptionist

Provided high level receptionist support and customer service to clients

Answered high volume of calls on a multi-line switchboard and ensured accurate message taking

Screened/directed a high volume of telephone calls and greeted clients, vendors and VIPs

Maintained scheduling calendar for conference room reservations

Ensured all conferences room were properly equipped and full stocked with meeting items

Utilized paging system for emergency occurrences and when requested by management

Logged all incoming and outgoing packages confirming receipt

Troubleshoot customer inquiries and served as point-person for escalated matters

Provided light administrative assistant support in a fast pace environment

Setup appointments, meetings, travel arrangements and events

Ordered office supplies and stocked supply and pantry rooms

Assisted with adhoc projects

Areus Electrolux – New York, NY 06/2002 – 09/2002

Receptionist / Administrative Assistant

Provided office support to management team and staff in a fast pace environment

Functioned as right-hand to team members and took on adhoc projects

Prepared documents utilizing MS Office suite

Maintained calendar of appointments and meeting logistics for the Director and staff

Created and maintained monthly calendar of events for senior management team

Coordinated all aspects of domestic and international travel arrangements

Processed travel and entertainment expense reports

Ordered office supplies and managed supply and pantry inventory

Conducted internet research and complied and distributed data

Acted as point person for office related inquiries and adhoc projects

Department of Youth/Community Development – New York, NY 06/2001 – 09/2001

Receptionist

Provided front desk support and answered and directed high volume of telephone calls

Researched and resolved telephone inquiries

Logged all incoming and outgoing packages

Maintained conference room log book and reserved rooms upon request

TECHNICAL SKILLS

MS Office (Word, Excel, PowerPoint) Outlook, Meridian switchboard, NeoPost machine,

EDUCATION

Paul Smiths College, Paul Smith, NY | 60 credits earned towards BA de

Contact this candidate