Barbara walton

Barbara Walton

**** ********* **

Philadelphia , Pa 19151

Home: 215-***-****

Email: *********@*****.***

QUALIFICATIONS:

• Strong analytical and problem solving skills.

• Excellent communication and written skills.

• Able to multi-task while prioritizing projects.

• Able to work independent and also a team player.

• Ability to work in a fast paced environment.

EXPERIENCE:

Ikon Office Solutions 2009-Present

Copy Center and Mailroom Service Clerk/Receptionist

• Create copies for clients

• Scan documents

• Construct binders through a process of hole punching documents and binding them together into a book

• Deliver and pick up mail; sort and meter outgoing mail

• Process shipping information and Deliver Third Party Carriers packages to clients

Receptionist

• Answer incoming calls and transfer them to the clients

• Research call in the system call

• Bridge in order to direct call to proper person

• Greet visitors and have them sign in

• Schedule conference rooms for clients

• Page clients over the intercom system

Aetna Healthcare Blue Bell, Pa 2006-2009

Office Assistant for the Medicare dept.

• Process incoming and outgoing mail

• Distribution and assorting of mail to proper dept.

• Keeping account of the quantity of mail arriving day in and day out

• Processed documents for shipping via the computer and shipped them out

• Retrieve faxes from the fax server on the computer to be printed and distributed to proper party

• Processed checks for Medicare payments via the computer and shipped them to their proper banks

• Trained incoming temporary staff

State Farm Insurance King of Prussia , Pa 2005 – 2006

CSR/ Receptionist

• Handled incoming and outgoing customer service calls.

• Resolved customer complaints over insurance related issues.

• Submitted customer payments into computer system via mail and walk-ins.

• Responsible for filing, copying, printing and typing up documentation via customer voicemail.

McKesson Malvern , Pa 3/2001-2/2002

Receptionist

• Handled incoming and outgoing customer calls.

• Assisted visitors in sign-in and helped directed them to the proper department.

• Responsible for filing, copying and faxing of documentation.

7/1998-2/2001 Communication Test West Chester, Pa

Claims Specialist

• Processed wireless telephone claims before submitting claims to proper vendors for phone repair cost.

• Entered data into inventory database.

• Corresponded with branch managers to resolve issues.

• Also involved in light clerical duties such as filing, copying, faxing and mailing documentation.

7/1995-4/1998 Communication Test West Chester, Pa

Shipping/ Receiving Clerk

• Entered inventory into database using computerized scanning process and packaged inventory for shipping.

Education

6/1971 Overbrook High School Philadelphia, Pa

•High school diploma / Equivalent

1999 Springhouse School of Computers

•Computer skills

References Available upon request.

Contact this candidate