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Customer Service High School

Linwood, North Carolina, 27299, United States
April 23, 2012

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Courtney Thrift

**** ********* ****

Linwood, N.C. 27299 Home: 336-***-****

Motivated Office Manager/Coordinator with over 13 years experience in a fast-paced environment with well-established client relations and Data entry experience.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management Customer Satisfaction Enhancement

Billing/Data entry

Accounts payable/receivable 10-Key

Cash management

Order Fulfillment

Invoice processing File/Records Maintenance Multi-line phone usage

Professional Experience

K&M Wholesale Co., Inc. Lexington, NC

Customer Service Representative, 04/97 to 8/10

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled high volume sales with cash, check and credit card transactions, balancing cash drawer at the end of day with 100% accuracy rate.

Greeted customers upon entrance and handled all cash and credit card transactions.

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Compiled inventory lists and worked with vendors for product pricing and special orders.

Accounts payable/Rec., monthly statements and records maintenance

Education and Training

West Davidson High School Lexington, NC Graduated 1996

General Courses

High School Diploma

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