Customer Service Manager

Dan r. Pomponio Jr.

*** ***** **, ********** ** *7860

(862) – 219 – 8255

hsrfzq@r.postjobfree.com

Profile

I am an extremely flexible, hard working professional, looking to further my career and assist in a stable, growing business.

Education

Sussex Community College: AAS in Business Management (2012); GPA 3.5, Newton, New Jersey

Honors/Awards: Dean’s List, Fall Semester 2010, Fall Semester 2011 and Spring Semester 2011

Professional Experience

Springboard Shoppes/Andrews & Company, Newton, New Jersey: December 2010 - present

Manager of Carte Blanche & The Springboard Shoppes. (A High End Retail Incubator & Gift store within)

Administrative Assistant for Andrews & Company, (Janitorial Cleaning Services)

Monthly Accounts Receivable/Payable. Daily Department Closeouts. Maintain The Springboard Shoppes facility while assisting current tenants. Market and attract new tenants for retail incubation center. Train and manage Carte Blanche employees. Document, receive, and update inventory into our Point of Sale system. Coordinate and execute plans with the New Spring Street Group & Greater Newton Chamber of Commerce in attempt to revive Downtown Newton. Design and compile any press releases/literature. Recruit entrepreneurs, crafters, and creators for Springboard Shoppes & Carte Blanche. Complete, follow up, and locate Federal janitorial bids for Andrews & Company. Maintain all websites and an online store. All clerical duties, phones, faxes, email

Accomplishments/Notes: Opened Carte Blanche and generated over $1000 monthly with Carte Blanche Sales. Analyzed and adjusted utility bills to save 10% a month for Springboard Shoppes. Set up and maintained the efforts of the New Spring Street Group LLC. Assisted in all store graduates from our incubator. Brought the Food Shed Alliance to Newton in our Shoppes.

A1 Books/Webnotions, Netcong, NJ: September 2008 - Jan 2010 (Chapter 7 Bankruptcy)

Fulfillment Manager, Operations & Customer Service Representative

Fulfilled and cascaded all orders to open distributors from and to our publishers, and customers. Managed and rerouted all process layouts. Organized and handled all packing slips, invoices, shipments. Shipped and Received shipments using UPS shipping program. Took inventory counts from drivers. Built close relationships with publishers & their credit departments. Helped restructure aspects of the business plan.

Other Work

Event Planner, Barista, for The Tapestry Cafe in Netcong NJ (Family Business): August 2007- September 2008

Carpet & Hardwood Sales/Installation for Orange Carpet, Ledgewood NJ: August 2006-August 2007

Warehouse Clerk. Data Entry, Picker, Packer, Sorter for Source 4, Whippany, NJ

Skills Profile

Extremely flexible, hands on, excellent under pressure, on point with deadlines, superb interactive teamwork, creative problem solving, rapport building, organization and communication skills.

Advanced computer skills with Mac and PC. Proficient in utilizing the Internet and all current technologies for research and marketing. Currently typing 85 WPM. Great customer service & interpersonal skills.

Advanced in using Microsoft Office (Word, PowerPoint, Excel), All Adobe Design Products & Point of Sale products. (Hardware & Software) Shipping and receiving software’s, and can quickly learn any new software.

References (more references available upon request)

Jonathan Andrews: CEO & Owner of Springboard Shoppes & Andrews & Company: 973-***-****

Bobby Govilla: CFO of A1 Books: 973-***-****

(Personal) Theresa & Peter Mankin: 973-***-****

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