Customer Service Sales
Resume:
Nichole Williams
Salt Lake City, UT 84109
Cell: 801-***-****
E-mail: *********@*******.***
________________________________________
OBJECTIVE
As my resume discloses, I have some great experiences that have enabled me to develop a special combination of practical skills and education that apply to the field of Corporate Training, Management, Sales and Customer Service. Currently completing my fourth year of a Business Management degree, I am looking to enhance my previous experience within an organization to accomplish individual and corporate goals by maximizing my talents and abilities in the business arena.
________________________________________
________________________________________
WORK EXPERIENCE
Media Consultant/Account Manager
September 2011 – Present
Meeting and exceeding aggressive sales goals and overall objectives, currently measured by sales contacts per day and revenue generated. Through face-to-face contact I service existing clients, sell new programs, protect and increase existing advertising, and minimize decreases and cancellations. Developing sales strategies prior to contacting designated markets, using a variety of visuals, including Internet layouts and other sales aids. I formulate client advertising recommendations, which are specifically designed to meet your customer's needs and objectives. Handling an aggressive schedule of daily sales contacts. I schedule, organize, and prioritize work to meet both customer and company goals and deadlines. Visiting client business locations to obtain critical information about client markets and challenges. Presenting the benefits associated with the yp.com advertising programs, along with their intended results.
Retail Sales Manager
November 2010 – September 2011
DownEast Outfitters
Managing a high volume retail home and clothing store. Responsibilities include: managing and hiring employees, ordering and maintaining proper product levels, using creativity and working with corporate to maintain company merchandising standards, constantly working to achieve and exceed current sales goals, customer service training and inquiries, inventory control, loss prevention, weekly sales and performance reports, time management and employee as well as customer conflict resolution. Conducted monthly and quarterly employee performance evaluations as well as individual performance plans for increasing sales; In addition I assisted in opening new locations and managing other locations when necessary.
Server/Supervisor
January 2006 – April 2009
Brewsters Brewing Company | Calgary AB
Served customers in a fast paced, high volume pub & restaurant where customer service is a top priority. Organization and multi-tasking is an every minute task. Also worked as a night time supervisor, handling customer complaints, supervising staff, maintaining a positive work environment and closing the establishment at night; which included cashing out servers and bartenders and securing nightly deposits.
Sales & Marketing Specialist
October 2005 - April 2006
Homes & Land Magazine | Calgary AB
Worked diligently to gain advertisers for a monthly real estate magazine and weekly TV show. Job duties included cold calling to gain prospects and sales, meeting with realtors and brokers to present our media package and negotiate prices. I used PowerPoint and other media to conduct group and individual presentations to prospective clients. Working with graphics to handle ad copy and proofing my clients ads before finalizing.
Sr. Corporate Trainer
January 2002 - October 2005
Qwest Communications | Salt Lake City, UT & Pocatello, ID
As a Corporate Trainer I was involved with developing and delivering a variety of training programs to customer service and sales employees, telesales, alternative channels and telemarketing vendors. Also included was evaluating effectiveness of training including a cost/benefit analysis. I had to keep a constant knowledge of products and the products of the competition in the market. I offered ongoing training to existing employees including computer systems, product training, customer service and sales. I provided ongoing support for new and existing employees and management. I constantly had to use creativity to motivate and teach many adults at a time while recognizing and acknowledging different learning styles. Working closely with management to monitor the effectiveness of training and other training opportunities.
Sales Consultant
April 2001 - January 2002
Qwest Communications | Salt Lake City, UT
Telecommunications Services
Consumer Sales involved assisting consumers in acquiring a variety of telephone services by interviewing each customer, identify needs and transition to a sales solution. It required thorough knowledge of products, multitasking and competent computer skills using various software programs (Web-based and DOS-based systems).
Independent Consultant
September 2001 October 2004
Salt City Candles | Salt Lake City, UT
This was a part time home based business which quickly turned in to a very successful addition to my income. I conducted home parties and sales of Salt City Candles. Giving presentations, demonstrations and constantly prospecting for new business opportunities and customers.
Business Service Travel Associate
April 2000 - April 2001
American Express | Houston, TX
Handled exclusive travel arrangement and conference planning through American Express for Exxon Mobil. Handled customer service issues, assisted in the planning of large conferences and made special arrangements for high profile clients. Dealt with airlines, hotels, car rental companies, limousine services and conference centers directly to ensure high satisfaction for our clients.
Travel Agency Manager
March 1996 - April 2000
GalaxSea Cruises & Tours | Salt Lake City, UT
Managed high volume Business and Leisure travel agency. I was responsible for maintaining corporate accounts and general office accounting. I also handled supervision of other employees and technical support for outside sales agents. I also conducted outside sales and cold calling to bring in new clients.
________________________________________
EDUCATION
September 2006 - April 2008
Mount Royal College | Calgary, AB
Honor roll for Fall 2006 & Winter 2007 semesters. Enrolled in Bissett School of Business with a major in Small Business.
May 2008 – April 2010
University of Lethbridge | Lethbridge, AB
Enrolled in Faculty of Management
May 2010 – Present
University of Utah | Salt Lake City, UT
Completing 4th year of BS in Business, Majoring in Management
________________________________________
SKILLS
Training & Development Expert
Customer Escalation Resolution Expert
Labor Relations Intermediate
Sales & Marketing Expert
Customer Service Expert
Microsoft Office Expert
Presentation Skills Expert
________________________________________
University/College Applicable Business Courses
• Marketing
• Consumer Behaviour
• Accounting/Financial & Managerial
• Finance
• Managerial Skill Development
• Information Systems (MS Office Programs)
• Human Resources
REFERENCES
Cheree Pollock
Team Lead CenturyLink (Formerly Qwest Communications)
Professional
Kenny Wright
Regional Manager Downeast Outfitters
Professional
Eden Ogden
Team Leader Allstate Insurance (Former Qwest Manager)
Professional
Taniesha Hamilton
Small Business Owner
Personal
Contact this candidate