Customer Service Administrative Assistant
Resume:
Josephine Loveless
********@*******.***
OBJECTIVE
To obtain a customer service position where my skills can be used to enhance
organizational goals and profits while providing opportunities for professional
growth and personal challenge.
SUMMARY
Strong customer service representative with a proven ability to handle multiple
projects with equal levels of efficiency and effectiveness. Results driven with
excellent verbal and written skills, good problem resolution, interpersonal
skills and teamwork. Computer expertise include:
Microsoft Window (XP, NT) Microsoft Office
A+ Programming Software Internet Explorer and Windows Vista and programs like excel and word and power point
EXPERIENCE
Volt Workforce Design 2008-2008
Apple, Inc
I worked as a technical support representative on the Apple Iphone and handled incoming calls from customers regarding problems with their Iphones and work deligently to fix or to get them to the right area so that the customer can get their issue resolved.
Kelly Services 2006-2008
BCBS Sales Office and Headquarters, Magellan Health Services, Harley Davidson Financial Services
I worked at the BCBS Sales office as an Administrative Assistant and preformed duties such as typing and mailing letters and handling shipments. I also worked at BCBS Headquarters performing duties such as reviewing medical records and sending needed records to home plans and to members and providers.
This position is a frontline service position communicating
to Magellan’s members and providers, using Magellan
programs, policies, and procedures.
Responsibilities include answering incoming calls on
eligibility, benefits, claims, and authorization of
services from providers and members.
Overall, I was expected to provide outstanding service to
our internal and external customers and strive to resolve
member and provider needs on the first call.
I worked for Harley Davidson Financial Services and worked
in a call center environment. I worked on an automated
dialer system and called customers that are
delinquent on their payments between 30-60 days.
Insight Global 2007-2007
Performed as a CSR on inbound calls from clients for
Rent a Center Headquarters.
I handle about 45-50 calls a day regarding problems in
store related and expedited trouble tickets for the
technicians. I communicate daily with upper management
about situations concerning the stores and with employees and the Headquarters.
Kelly Services 2006-2007
Contractor
Performed as a CSR on inbound calls from clients for GEMB and Well
Point/Precision RX. I handled about 75-100 calls per day, assisting clients
with their needs and performing excellent customer service.
Volt Workforce Design 2006-2006
Contractor
Performed as AP Consultant to Quaker Accounting Division of Frito Lay/PepsiCo
Received invoices via e-mail, fax and regular mail
Organized, preconditioned and distributed invoices to the accounting team
Updated the filling system and filled completed invoice batches
Performed various admin duties for the accounting team
Robert L. Patton, Jr. Fort Worth, Texas 2001 - 2005
Office Assistant
Performed various administrative duties including filling, typing and preparing
case documents
Conducted technical support for the computers in the office
Built and maintained the wireless network for the office
Crossmark Merchandising, Plano, Texas 2004 - 2005
Retail Merchandiser
Performed replanogramming to convert former Eckerd stores to CVS Pharmacy stores
Maintained stocking and handling of overstock levels
Acted as support to store coordinators and store personnel with regard to reset
procedures
Supported and trained new employees on reset and stocking procedures
Comp USA, Plano, Texas 2000 - 2001
T.A.P. (Technology Assurance Program) CSR
Handled incoming calls for warranty owners of Comp USA products
Set up case logs for customers with regards to warranty issues
Compiled information on case logs for technical support agents
Handled between 150 to 200 calls a day in a call center environment
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