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Resume:
Leanet Newman
Marietta GA, *****
******@***.***
Customer Service Specialist
SUMMARY
Exceptional capacity to multitask providing knowledgeable information to customers. Solid administrative, powerful experiences: and including conflict resolutions, energetic work attitude and courteous demeanor. Assimilates knowledge and applies it to tasks at hand, working independently or in teams.
Core areas of expertise include:
Telephone/Nortel Switchboard Operator Plan, Prioritize and Organize
MS Windows proficient Trainer/New Hirer
Fast Learner Decision Making and Problem Solving
Cash Handling Developed listening skills
PROFESSIONAL EXPERIENCE OVERVIEW
Care Coordinator II 2002 - 2010
Alere Healthcare/Matria Healthcare, Atlanta GA
Key Responsibilities:
•Provided Members with educational information regarding healthcare concerns
•Appointment setter for health modalities – Nurses, Dieticians, Depression dept.
•Ability to be put in charge of special projects
•Organized in a call center environment and very attentive to details
•Charting outcome of calls in Members record
Accomplishments:
•Alere customer service award - 7/2005
•Alere health security award – 10/2009
Night Auditor 1999 - 2002
Marriott Century Center, Atlanta GA
Key Responsibilities:
•Ran nightly revenue reports/balancing hotel revenue
•Maintain cash drawer/$300.00
•Provided front desk services, guest check in and out of hotel
•PBX Switchboard 6-lines
•Maintain hotel monitor/Dailey meeting and events location
Accomplishments:
•Employee of the month - 9//2001
Associates of Art Loop College 1982
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