Registered Nurse Customer Service
Resume:
Jessica N. Quinn
Plano, IL. 60545
*********@*******.***
Objective: Seeking to obtain a responsible position as a receptionist in a facility where my knowledge and experience can be utilized as well as enhanced.
Summary of Qualifications:
• Well-Experienced receptionist with previous experience in office settings and medical clinics.
• Expert in front-desk office management.
• Excellent knowledge of basic computer applications.
• Performing Skills of computerized procedures and data entry procedures.
• Outstanding patient communication skills.
• Distributed messages and mail to the proper department and employees.
• Excellent interpersonal, communication and customer service skills.
• Comprehensive understanding of safety, applied standard precaution techniques.
Experience:
• Handle front desk in computerized and manual scheduling, billing, filing and invoicing.
• Communicate with patients and clinical staff in a courteous, effective and professional manner.
• Attended phone calls, concluded the nature of calls and assisted callers to the proper department.
• Successfully organized appointments between employees and clients.
• Utilized standard procedures for the maintenance of positive patient identification.
• Offering a courteous experience for the patient.
Educational Background:
Phlebotomy Certification August 2011
Waubonsee Community College
Sugar Grove, Illinois
High School Diploma August 2004- June 2008
Yorkville High School
Yorkville, Illinois
Internship:
Dreyer Medical Clinic Aurora, IL.
Phlebotomy 120 hours
Work Experience:
Team Member Menards
Yorkville, IL. May 2010-Present
Working in a warehouse where product is moved from trailers to a certain department. Making sure the vendors sent the right amount of product for the stores. Checking on the conveyors so they are running smoothly in a timely fashion; bringing product from one department to another.
Child Care Assistant Grace’s Place
Plano, IL. Sept. 2008-Feb. 2009
Assisted in infant, toddler and preschool rooms. Organized weekly lesson plans, including daily crafts and activities.
Sales Assistant Best Buy
Oswego, IL. June. 2008-Sept. 2008
Helped customers select and purchase merchandise. Maintained quantity and type of merchandise in stock.
Receptionist Viking Travel/Cruise Shop
Naperville, IL. June-Sept. 2007
Responsible for answering multiple phones lines, looking up customers orders, invoicing, itineraries, filing. Help set up cruise vacations, and assisted cruise and airline agents with customers.
Child Care Receptionist /Teacher Assistant Fox Valley Family YMCA
Plano, IL. Oct. 2006-Mar. 2008
Handled taking payments; tuition. Organized filing records of students. Answered telephone with multiple phone lines. Helped teachers with lunch breaks in the childcare rooms. Created activities for the children; infants through preschool.
References:
Bridgette Boyd –CNA
Edwards Medical Hospital
Naperville, IL.
Kaye Formales – Certified Phlebotomist
Dreyer Medical Clinic
Aurora, IL.
Judy Reardanz – Registered Nurse; Phlebotomy Teacher
Waubonsee Community College
Sugar Grove, IL.
Ivonne Rodriguez – Certified Phlebotomist; CNA
Dreyer Medical Clinic
Aurora, IL.
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