Experienced Professional
Resume:
Lavetta L. Stanford
Orlando, FL 32818
*********@*****.***
Objective To continuously and consistently progress to the best of my ability through hard work and a detailed approach to achieve company and personal goals.
Summary of qualifications
· Qualifications include but are not limited to being customer focused, with
excellent organizational, written, and oral communication skills.
· Initiative to set and achieve performance goals, with great analytical skills.
· Ability to cope with pressure in a constantly growing environment.
· Knowledge of common software programs such as Word Perfect, Windows,
Excel, Outlook, Paradox, Lotus notes, Quick Book, Peach Tree, MRP, ERPlite,
and all tax programs.
Work History
2005-2008 C N G Auto Transport Inc
Administrative Assistant/ Customer Service Lead
Handled all escalated customer issues, AR collections,AP,assisted owner by making and confirming all travel arrangements, prepared all financial reports, attended meetings with employers, collected and researched data, documents, produced computer graphics, edited and entered reports in the in- house publications systems. Conducted internet research and collected facts and figures to be included in budgets. Managed, organized all office tasks and recommend changes, tracked all funds spent, and produced monthly budget reports. Handled all A/P, A/R duties, not limited to collections, invoicing, ERP, MRP and dispatching.
2007-2008 Check n Go, Inc
Customer Service Lead (P-T)
Supervised PM shift, Handled all escalated CSR issues and disputes, assisted manager with weekly scheduling, conducted customer transactions, handled collections on past due loans, and ensured loans are in compliance with company and federal, state, and local laws. Verified customer financial accounts were open and active, cash handling, issued refunds, charge backs, credits, handled all escalated customer service issues, assisted in the training of all new employees.
2007-2007 Hewitt Associates, Inc.
Benefits Specialist
Assisted call resolution department, help developed employee benefit procedures, oversee the maintenance of employee benefits records through online data terminal, coordinated work flows and procedures between employee benefits and other departments, reconciled the health plans monthly, eligibility, and flexible plan companies, assisted employees with benefit enrollment issues, and processed all new employees.
2006-2007 Intuit Inc.
Personal Pro Tax Advisor (Remote Agent)
Prepared business and individual income tax returns, consulted and handled pre-audit and more difficult tax situations, and complex returns. Assisted customers with verifying information entered online for accuracy and completion. Set up new customer’s accounts and organize meetings through outlook. Completed schedule C, E, K, trust, and assisted with proprietorship inquiries.
2005-2006 International Bus & Parts, Inc.
Accounts Receivable Clerk
Processed vendor invoices including verifying and/or obtaining payment approval, matching purchase orders and receiving reports, and addressing exceptions.
Reconcile accounts payable subsidiary ledger to the general ledger monthly.
Solicited payment on overdue accounts; resolved uncollected amounts.
Order input of new contracts.
Input of journal entries.
Account reconciliations.
Distribution of accounts receivable invoices.
Processed credit card payments.
Reconciled receipt information, reviewing for policy compliance.
2005-2005 Silver Moon Concepts LLC
Administrative Assistant/Sales Rep
Assisted the sales director, run daily sales reports, track current sales.
Handled customer service issues, scheduled appointments.
Set up new customer’s accounts and organize meetings through outlook.
Prepared proposals for potential priority accounts and checked all credit
applications. Processed new leads, made follow up calls, heavy data entry.
2003-2006 Jackson Hewitt Tax Service
Lead Tax Specialist
Prepared income tax returns, assisted with teaching, and training of new preparers.
1997-2003 Tiny Angels Day Care Inc
Assistant Director
Managed day care and supervised twelve employees, trained all new employees on the system, and the daily operation of the daycare, scheduled staff, developed employee benefit procedures, evaluated all employee performance, handled payroll, solicited payment on overdue accounts; resolved uncollected amounts, which included but not limited to payroll and bookkeeping. Interviewed potential clients, handled all customer complaints, concerns, and maintained the upkeep of the facility.
1995-1996 Central FL Investments
Customer Service Rep
Solicited payment on overdue accounts; resolved uncollected amounts, issued refunds, credits and answered all customer inquiries. Managed heavy data entry, aid potential clients with purchasing vacation weeks, Setup new accounts, handled all customer complaints, and concerns. Booked group and in-house reservations, and assisted with cancellations, always attempting to retain customers. Assisted customers with banking their vacation weeks with exchange companies RCI,II. Coordinated the dates for travel and cancellations.
1993-1995 Hampton Inn
P.M. Reservation Supervisor
Supervised PM reservation shift, scheduled staff to handle anticipated call volumes, trained staff on software and upgrades, established and communicated goals and operational standards for public service for the unit, evaluated the unit’s customer service performance levels by monitoring response times and customer complaints, prepared performance appraisal reports. Coordinated with the IS department on computer system administration for reservations and registration systems, assist in resolving system problems, managed reservable facility and program registration inventory and system log files. Monitored annual budget.
Education
1990-1994 Dr. Phillips High School Orlando, FL
Diploma
General Education: English, Math, History, and Science.
1994-1996 Valencia Community College Orlando, FL
Accounting, Business Administration: Courses Studied
1998-2003 H&R Block Senior Preparer
Skills & Abilities
· PRC- AT&T Account/Customer Care
· 12-Week Customer Service Certification training completed
· Global Travel Int. Air Line Customer Service/Ticket Certification Class
· Tax specialist- 7years Exp.
· Paradox
· Type 40 w.p.m.
· 10-key exp by touch.
· Over 7years Management exp.
· Over 10years Customer Service Exp.
· Excel Certification
· Quick Books
· ERPlite
Over ten year’s income tax preparation experience.
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