Financial Services Professional

TODD A. KIRKORSKY

SUMMARY OF QUALIFICATIONS:

Fifteen years of experience in the financial services industry, including underwriting, financial planning, and customer service. Proven proficiency in credit review, needs analysis, and team building with knowledge of state and federal regulations. Excellent communication and problem solving skills and ability to work effectively both independently and as an integral part of a team.

PROFESSIONAL EXPERIENCE

Apr 2004-June 2008 Citi Residential Lending Rolling Meadows, IL

Lead Underwriter

Review, analyze, and approve mortgage loans according to company

and industry guidelines, including evaluating and ensuring overall loan documents are accurate, complete, and compliant

Manage a group of senior underwriters to improve efficiency and productivity

 Promoted through a series of progressively responsible positions from Underwriter I to Senior Underwriter to Lead Underwriter

 Contributed to Change of Workflow program to maximize productivity and efficiency which resulted in a 10% decrease in production time

 Participated in establishing state broker fee agreement compliance manual

 Coordinate and implement training workshops to develop underwriting staff’s level of performance

 Review files for quality control leading to increased salability to investors

 Act as liaison between account managers and brokers to ensure timely resolution to outstanding loan conditions

 Created daily production analysis reports to determine best allocation of resources

 Selected as a member of company’s mentoring program which recognizes candidates for future managerial opportunities

 Received People’s Choice Award 2007 in recognition of outstanding contribution to the company’s objectives in the areas of employee training, customer service, and team building

Oct 2001-April 2004 American General Finance Villa Park, IL

Financial Representative

Performed all aspects of lending operations; underwriting loan applications, assessed and initiated collection activity, including skip tracing, inside and outside adjustments, repossessions and bankruptcies and actively selling and promoting branch products and services to customers and local businesses.

 Assisted customers in financial planning to ensure financial stability

 Analyzed credit reports to determine applicable products and services suitable for the customer

 Handled incoming customer service issues, including requests for balance, payments, payoffs, refinancing, home equity loan issues, and customer complaints

 Developed needs analysis statements tailored to each customer’s unique financial position

 Established relationships with over ten local businesses to promote company’s retail products which generated additional revenue and cross-selling opportunities

 Sold insurance policies, including disability, personal property, unemployment, and life to ensure customer asset protection and minimize company risk

 Consistently exceeded company sales and collection goals

Dec 2000-Oct 2001 Iron Mountain, Inc. Itasca, IL

Senior Operations Specialist

Conducted special projects including disaster recovery tests involving clients’ computer media and handled customer service issues pertaining to these accounts

 Maintained inventory tracking system of clients’ media

 Provided support to the sales team, ensuring all sales and service objectives were met.

 Established new business leads through company promotion and cross-selling generating new sources of revenue

 Assisted in the development of new policies and procedures to increase productivity through efficiency

 Selected to assist in the training of new customer service representatives and associates

 Generated repeat business through successful client follow-up

Oct 1998-Dec 2000 Aerial Communications Chicago, IL

Roaming Analyst/Fraud Administrator

Reviewed, maintained, monitored, investigated & audited reports used for detecting fraudulent activities

 Contacted customers to verify accuracy of credit information to minimize loss

 Received customer requests for international dialing/roaming service through network communication; interfacing with internal organization to complete process

 Worked with customers by telephone, fax and e-mail to resolve cellular phone issues relating to account issues

 Audited billing records of cellular partners for accuracy of charges to minimize company risk

 Activated cellular phone chips from other carriers to determine functionality

 Selected to assume Roaming Analyst responsibilities due to supervisor recommendation for exceeding expectations

EDUCATION

B.A., Psychology, Roosevelt University, Schaumburg, IL

Licensed Insurance Agent (Life, Disability, & Personal Property) 2002

COMPUTER EXPERIENCE

Microsoft Office, Empower

References available upon request

Contact this candidate