Human Resources Quality Assurance

Carlos G. Sanchez

*** ******** **** **** ***: 864-***-**** E-mail: ******@***.***

Simpsonville, SC 29681 Mobile: 864-***-**** (preferred)

SUMMARY

Bilingual professional possessing expertise in many aspects of Human Resources, Safety, Manufacturing, and Diversity including: supervision and recruitment of employees, safety trainings and protocols, personnel records, developing training programs for staff and other internal customers, facilitator, public speaking, quality assurance, developing budget schedules, employee evaluations, employee satisfaction and retention, payroll and compliance. Trainer for certification classes, sales, marketing, public relations, charity event planning and community outreach. Fluent in Spanish.

PROFESSIONAL EXPERIENCE

Associate Relations Leader 2011

MAU/BMW Greer, South Carolina

• Responsible for HR/Associate Relations for 3rd shift employees. Functions include: Processing, verifying and maintaining documentation for each employee, including information such as absences, SAP, investigation, reports on performance, and dates of and reasons for terminations.

• Supervises and coaches production associates for growth and development by ensuring associates are qualified and trained in assigned position. Knowledge and use of Six Sigma methodologies.

• Identify issues and assess problems using a logical problem solving approach and identifying opportunities for improving and streamlining work processes. Support new initiatives by demonstrating ability to focus on positive outcomes and enforces ISO-14001 requirements.

• Establish good rapport with Management by listening, questioning, motivating, influencing, and using decision making skills. Provide good customer service to employees by spending 40% of the time on production floor explaining company personnel policies, benefits, and procedures.

• Facilitate daily team meetings and interacting with section leaders, section managers and associates, analyze operations, audit and authorize paperwork.

Human Resources/Safety Manager 2010-2011

Newell Recycling LLC, Atlanta, Georgia

• Responsible for human resources functions for five GA recycling plants including managing current job openings, recruiting/staffing in accordance with ADA guidelines, facilitator for new hire orientation and safety training programs and execution of corporate policies and procedures.

• Created recruiting tools for job postings both internally and externally, recruitment advertisements, applicant tracking forms, and interview guides. Conducted reference checks.

• Monitor regulatory compliance with company safety programs and preventive maintenance.

• Evaluated compensation for new and current positions, scheduled physicals and made offers to new hires.

• Administer and coordinate a comprehensive benefits program for multi work sites including new employee benefits presentations, processing all insurance changes and researching and resolving all employee benefits questions/ concerns

• Accountable for all employment processing activities including compliance with EEO requirements and associated records, files and reports including FMLA and Worker’s Compensation

• Assisted in payroll processing and weekly payroll review through Ceridian.

• Counseled managers and employees on employee relation’s matters and corrective action.

• Oversee OSHA compliance, conduct periodic safety inspections, maintain and update MSDS and OSHA 300 logs, investigate and manage the reporting of all accidents and safety issues. Conduct safety audits and trainings in conjunction with NFPA, OSHA and ANSI standards.

Human Resources and Environmental, Health and Safety Administrator 2009- 2010

Ballenger Paving Company, Greenville, South Carolina

• Assisted in recruitment, benefit administration, hiring and retention of exempt and non-exempt employees in both Spanish and English, including implementation of E-Verify employment verification process

• Created quarterly newsletter and new hire media presentations and conduct New Employee Orientation

• Presented new hire packages and monitor the accurate completion of all paperwork, conducted training and certification of employees on OSHA safety issues

• Assisted with regulatory safety compliance and DHEC inspections and manage necessary documentation to inspectors and auditors.

• Maintained changes in employee records and handle confidential information in accordance with HIPAA regulations, monitored employee safety issues, compiled data for monthly safety reports. Developed safety awareness programs, maintained injury reports for Workers Compensation claims, handled employee grievances and problem resolution.

• Facilitated team meetings using problem solving techniques, and follow-up on action plans to be in compliance with all company, division, and customer quality requirements.

Manager of Language Services 2004- 2008

Greenville Hospital System University Medical Center (GHSUMC), Greenville, South Carolina

• Managed daily operations, quality assurance, budgeting, compliance and financial management of department, performed all HR functions for the department.

• Created job descriptions and recruited candidates for department, created departmental career/professional training model to promote employee job satisfaction and advancement.

• Responsible for scheduling and dispatching on call interpreters throughout the hospital system

• Hired, trained and evaluated 90 full time and contract interpreters,2 supervisors and office coordinator and established quarterly goals for the staff, developed training program curriculum for all hired staff

• Marketed and represented the department to community groups, media, served as liaison with city leaders to help raise awareness of Greenville’s growing ESL community through public events such as the Minority Health Summit, Safe Kids events, and hospital functions.

• Conducted monthly staff meetings to keep staff informed of departmental events, monitor productivity

• Worked with Service Excellence and HR to resolve patient/staff issues.

• Interfaced with all GHSUMC departments to gauge departmental responsiveness to internal customer needs for measuring patient satisfaction in accordance with JCAHO guidelines.

EDUCATION

Bachelor of Arts Degree, Communications – Loyola Marymount University – Los Angeles, California

PROFESSIONAL LICENSES AND COMMUNITY INVOLVEMENT

Society for Human Resource Management SHRM, Member, 2009, pursuing PHR

OSHA Training for General Industry, Georgia Tech Research Institute

Forum On Coordination of Interpretation Services (FOCIS), Founding Member

Uniting Our Communities, Founding Member, 2006

Leadership Greenville, Member of Class 36, 2009

South Carolina Commission for Minority Affairs, 2007 Statewide Hispanic /Latino Issues Conference

Lots of Little Reasons, Annual Fundraising Event with the Greenville Children’s Hospital

St. Jude’s Radiothon, Volunteer

SOFTWARE

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access)

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