Managing Director

BRYAN R. ALEXANDER

**** ********** ***** 608-***-****

Madison, Wisconsin 53718 ***************@*********.***

Experience Matrix:

Leading edge visionary hands-on multi-disciplined Executive Manager…lead action teams…produce results…

Systems Development Management Process / Operations Management Quality / Performance Management

Data Center Systems Operations Continuous Process Improvement Program / Project Management

Software Application Development / Testing Change Management Six Sigma / Kiazen / Toyota Production Systems

Database Warehouse Development Systems 5S / 7 Wastes / Value Stream Mapping SEI / CMMI-5 / TQM / SPC / DFSS / VOC

Content / Knowledge Management Systems Activity Based Costing / Management / RUP ISO / IEEE / ANSI / ITIL / SDLC

Configuration Management Systems Just In Time / Supply Chain Management Sarbanes – Oxley (SOX) / Risk / Exposure

Automated Business Decision / Quality Systems Vendor Management / Service Level Agreement Security / Risk / Audit / Compliance Management

Enterprise Resource Planning Systems Balance Scorecard / Lean Manufacturing Business / Technical Writing

Customer Relationship Management Systems Total Productive Maintenance Mergers / Acquisitions / Buy-Outs / Investments

Business / Systems Analysis Sales / Business Development Spin-Offs / Divestures

Responsibility Scope:

• Entrepreneurial Start-ups - Fortune 50: Service – Manufacturing – Retail – Transactional.

• Multi-Cross Functional Background – Multi-Industrial Background – 100+ Vertical Markets.

• Management Authority: Local - Domestic - International - 6 Continents.

• Organizational Administrative Operations Dynamics: Day-To-Day – Turnaround – Crisis – Intervention.

• Profit/Loss…Cost Reductions - Return-On-Investments - Profits – Growth Totaling $15+ Billion.

• Innovative Strategic -Tactical - Logistical Corporate Wide Solutions.

• Business Unit Operational Budgets Up To $16,000,000.

• Project – Program Management Budgets Up To $160,000,000.

• $5,000,000 Signing Authority.

• Throughout Career Managed 350+ Projects - Programs…Durations: 1 Week To 7 Years.

• Performance - Quality - Process - Systems Support: 10 To 320,000 Employees – 10 Million Customers.

• Direct Reports: 5 - Employees: 40 - Project Management Reports: 25 - Matrix Management: 300 to 3,500.

• Planned, Created, Constructed, Established - Managed Operations - 11 Corporate Business Unit Start-Ups.

Accomplishments:

02/2000 – PRESENT | PRODUCTIVITY EXCELLENCE

MANAGING DIRECTOR

• Web-Based systems infrastructures - productivity alignment – Motion Time Methods - Sarbanes-Oxley - Six Sigma audit / compliance business process operations - risk / exposure management.

• Operations goverance standards methodologies – corporate / government policy regulartory alignment.

• Turn-around internal / external operations management strategic, tactical, logistical business development plan aligned with Six Sigma, ISO practices incearsed expansion into emerging market by 52%.

• Formulated construction of global Vendor Management – Data Center policies – processes - objectives.

• Planned, negotiated, administrated $35 million – onsite – offsite – offshore - outsourced IT contracts.

• Managed emergency preparedness - disaster recovery - continuity business plan development.

• Vendor approval due diligence process – outsourcing – onsite – offsite - offshore - Requests of Information/Proposals - Service Level Agreements - Statements of Work, contracts - negotiations - rate structuring - terms - six sigma compliance – 200% efficiency increase - $10.5 Million saved.

• Created turn-around Internet Web-Based metrics, quality, seminars, training, performance, processes – operations – ITIL - SDLC/software – documentation - hardware – applications - systems infrastructure.

BRYAN R. ALEXANDER

HOME: 608-***-****

Accomplishments: Continued,

02/2000 – PRESENT | PRODUCTIVITY EXCELLENCE, CONTINUED

• Efficiency up 400% - reorganized operations - Six Sigma compliance methodologies – profits up 15%

• Reengineered production growing operational productivity – performance - quality 5868%.

• Web-Based systems architecture - planned, designed, constructed, deployed, implemented, maintained, operated, managed project program end-to-end cross-functional SDLC/PLC solutions…291+ scalable multi-platform globally distributed computer systems infrastructures, networks, help desk / call / service / data centers, security, emergency preparedness, disaster recovery, business continuity - eBusiness, eCommerce - Internet/Intranet, video, telecommunications, facilities, equipment, hardware, applications, database warehouses software, configuration, content, knowledge, intelligence decision support - saved $500 Million operational expenses.

• Business Development Strategic Technology Programs – created, delivered 16 Web-Based eBusiness / eCommerce service offerings…profits up 20% - 53% return-on-investment.

• Turnaround Management - Strategic Business Systems – Business Development 2 Months - $6,500,000 Sales…Off-Site - On-Site - Offshore – Outsourced Project / Program Solutions.

• Developed, managed, implemented Web-Based Balanced Scorecard – Six Sigma – ISO – CMMI - ITIL.

• Set strategic objectives, policies, procedures, acquisitions, divestitures and emerging opportunities.

• Planned, created and managed interactive Internet Web-Based eBusiness / eCommerce solutions - 100% quality / performance increase in services and products delivery to customer base.

• Designed, launched, managed business development, service delivery - networking, seminars, conferences, trade shows, and brand building to increase client acquisition and retention.

• Managed developed, delivered, implemented - systems, documentation, hardware, applications, software, database architecture infrastructure projects - Six Sigma – ISO - CMMI – ITIL princples compliance.

• Innovative product / service research engineering / marketing – patents: computers, electronics, disposables, writing instruments, office equipments, banking, insurance, construction, asphalt road, petroleum industries.

11/1996 – 01/2000 | CITIGROUP – GLOBAL INFORMATION TECHNOLOGY INFRASTRUCTURE

VICE PRESIDENT, GLOBAL OPERATIONS, PROCESS, PERFORMANCE, VENDOR MANAGEMENT

• Exceeded Call Center / Help Desk service level agreement - 110% achieved - Zero Operational Defect.

• Risk / exposure management - operational corporate / government policy regulartory alignment.

• Negotiated, managed $515 Million onsite – offsite – offshore - outsourcing IT solutions contracts.

• Strategic, tactical, logistical technology management - analysis, planning, formulation, creation, construction, deployment, implementation, maintenance, and operation - 91+ 24 X 7 mission critical 3 tier systems infrastructures architectures - multiple operating systems, mainframes, midranges, client servers, desktops, LAN / WAN, CRM, ERP, Web-Based Internet / Intranet - eBusiness - help desk / call / service / data centers, - 2,000 distributed SDLC software, security, 30,000+ distributed databases, warehouses, storage, repositories, networks, telecommunications, wireless - supported 320,000 international employees - 10,000,000+ global customers.

• Operational process – goverance, facilities reengineering, relocation, reorganization, consolidation - 150+ Global Data Centers – Service / Call Center / Help Desk, Back Office Functions - productivity increase: 21%.

• Spearheaded Web-Based global initiatives - performance management, seminars, training - Zero Defect, Quality Assurance, Motion Time Methods, Human Factors, Total Quality Management, Balanced Scorecard, Sarbanes-Oxley, ITIL, SEI, CMMI-5, ISO 9000, IEEE, ANSI, Six Sigma, ZD-SCP - Activity Based Costing/Management – improve quality / performance - internal / external operations - productivity increase: 44%.

BRYAN R. ALEXANDER

HOME: 608-***-****

Accomplishments: Continued,

12/1982 – 10/1996 | PC SYSTEMS CORPORATION

CHIEF TECHNOLOGY INFORMATION OPERATIONS OFFICER

• $93 Million business development sales - turnaround operations, process, systems projects, programs.

• Managed, planned, created, developed, implemented business turnaround internal / external operations management project / program solutions – grew profits $3 million to $700 million.

• Centralized, consolidated, reorganized, staffed, managed global help desk / call / service / data centers - 30% services delivery performance reliability improvements.

• Consolidated, reorganized IT management - technical teams improvement performance reliability – Motion Time Methods - services delivery - 41% increase achieved.

• Built 20 scalable multi-platform global distributed systems architecture infrastructures - seminars, training - planned, designed, constructed, deployed, implemented, maintained, operated, managed projects / programs - end-to-end cross-functional business solutions - networks, emergency preparedness, disaster recovery, business continuity – Internet / Intranet / Web-Based eBusiness / eCommerce - video, telecommunications, facilities, equipment, hardware, applications, database warehouses software, configuration – risk / exposure management.

• Managed, created business solutions programs / projects - process operations, engineering, performance measurement, enterprise decision support, content knowledge management, business intelligence, systems architecture infrastructures, business and client relationship, vendor management - 75% productivity increase.

• Created Web-Based Internet quality performance data collection global systems infrastructure.

• Negotiated, managed $300+ Million – onsite – offsite – offshore - outsourcing IT solutions / staffing contracts.

• Successful application of SEI - ISO – IEEE – ANSI - Six Sigma quality / performance metrics standards.

Education:

• Wright State University and College of the Dayton Art Institute

➢ Bachelor of Industrial Design / Fine Arts, 5 Year Program

➢ Majors: Engineering, Marketing, Fine Arts, Graphic Design - Minors: Religion, Psychology

Post Graduate Courses:

• Boston University Design Management Institute: Corporate Design Management

• University of Michigan: Product Innovation Management

• Textron Management School: Global Corporate Executive - Staff – Corporate Program / Project Management

• County College of Morris: Business Development – Marketing - Sales - Unix – C – C++ - Object Oriented

• Citigroup Career Center Professional Development:

• CMMI Certification, Project Negotiations, Statistical Process Control, Total Quality Management, Audit, Compliance, Problem Solution, Decision Making, Activities Based Costing/Management, Upper Management, Middle Management, Age Discrimination Employment Act, Americans Disabilities Act, Family Medical Leave Act, Diversity / Sensitivity Training, Environment Protection Agency, Equal Employment Opportunity Commission.

• Satyam Technical Center: Management Development – CMMI Level 5 - Rational Unified Process.

• Madison Area Quality And Innovation Network: Project Communications And Facilitation.

Certifications:

• Motorola Six Sigma Master Black Belt - Project Management (Engineering Degree) - Vendor Management

Military:

• Battlefield Engineer / Designed and Constructed: Buildings – Roads – Airfields - Bridges – Structures

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